Matthew Krych Email & Phone Number

St Paul, Minnesota, United States

Minneapolis, Minnesota, United States

--Assisted representatives with complex inquiries--Coached representatives and new hires on best practices and company values--Referred prospective customers to appropriate bankers and lenders--Resolved POA, HSA, IRA and beneficiary concerns for out-of-state customers

--Resolved 40+ retail, mortgage, and business client calls per day

--Resolved client issues in a timely, comprehensive manner--Collaborated with various departments in the organization to create solutions for customers.

-Coached students in the classroom and behind the wheel by providing encouragement and feedback

-Managed and organized curriculum for 70 Exploratory Spanish and Spanish I students grades 8-12-Independently coordinated school-wide Spanish exposition days to engage school community -Researched, tested, and analyzed new methods and tools -Implemented cost-saving techniques to increase efficiency and quality of instruction-Participated in mentoring program to grow professionally through observation and feedback

Office Of International Education

-Organized Education Abroad Fair with 700+ participants

-Supported the recruitment and enrollment of new students by providing campus tours, greeting visitors, serving on student panel and training new tour guides

Facilitated registration program for 1,200 incoming students and families, executing quality service by identifying individual needs and highlighting resources for a successful transition to college