Matthew Gilbert Email & Phone Number

Facilitates academic and technological accessibility provisions for 700+ university students | Develops 150 unique accommodation plans based on intake assessments and documented histories — Awarded the 2022 New Professional of the Year Award for the Division of Student Life and Enrollment for coordinating graduation accessibility twice a year, developing contractual agreements, supervising ASL interpreters, and scheduling support contractors for classroom and university inclusivity. — Improved efficiency of contractor management by 35% in 8 months by establishing scheduling and tracking protocols and coordinated 1300 requested hours of captioning, ASL interpreting, and accommodated testing. — Reduced bounce rate by 20% through website redesign and implementation of informational social graphics, a growing resource page, and multimodal presentations. — Improved student policy retention by 25% and reduced supervised training time by 15% by writing copy, white papers, announcements, and developing a student handbook: policy, email templates, automated response, etc.

—Designed inclusive composition and literature curricula for both in-person and asynchronous course formats, assessed course material applicability, and redesigned course layout for efficiency and impact..

Manages content development for annual social media campaign and outreach initiatives | Partners with organizations such as ETSU scholarship office and Poetry Society of Tennessee to provide platforming and marketing and to support the financial needs of emerging writers —Co-founded first creative writing scholarship at ETSU which will annually award 2 students with financial support through the Department of Literature and Language. —Drove up social engagement by 20% by developing an annual calendar for social media schedules including more than 5 initiatives to highlight current and past writers and to showcase opportunities for fellow writers and artists.—Co-lead development on magazine branding, advertising, website redesign, and social media identity and created graphics, data-driven forms, and streamlined automated informational responses to reduce latency and improve consumer-client engagement.

Created developmental writing curricula and collaborated with composition faculty to assess student needs and build assignments. develop grammar and syntactic knowledge, and set course expectations and goals.

Supervised production staff to serve the dietary needs of 60+ residents | Conducted dietary intake assessment with new residents | Develop retention and admissions-drive events: open houses, fundraising dinners, etc. —Conceptualized and modeled weekly and monthly menus to include resident’s recipes as part of a “Coming Home” program which resulted in an increased 50% satisfaction response on dining strategy surveys. —Campaigned fundraising staff appreciation proposals and partnered with 25 local businesses to curate over 100 gifts and awards to drive up participation in holiday events by 50%.—Restructured key positions and optimized scheduling to reduce labor costs by 15% and increase productivity by 30% during peak hours of need.

Master Of Arts - Ma, English Language And Literature, General

Bachelor Of Arts - Ba, English Language And Literature/Letters