As an IT Support Specialist, I provide technical support and troubleshooting assistance to clients, primarily through ticketing systems. My responsibilities include resolving issues related to Microsoft 365, Unifi networking equipment, and other IT services. I work closely with clients to diagnose and fix problems, ensuring minimal downtime and maintaining system efficiency. Additionally, I assist with setting up and configuring hardware, software, and network solutions to meet client needs.

Worked on client's computers to optimize them to run more efficiently and increase PC lifespan. Optimizations include tinkering with Windows settings, fan speed, network settings, updating drivers, overclocking CPU's and RAM, fine-tuning RAM timings, HDD and SSD cleanup, as well as the use of third-party software such as Process Lasso and Park Control to reach peak performance from every computer.

Problem solve and troubleshoot in Jamovi software with Principles of Statistics students.

Work includes troubleshooting, repair, or maintenance of Windows Servers, Linux Servers, NetworkingEquipment, Workstations, Mobile Devices (MDM), Virtual servers and VM clusters, ProductivitySoftware Support, Cloud infrastructure and maintenance.

Edit videos using Adobe Premiere Pro to create an online presence for other freelancers.

Provide advice and aid on software and internet issues as well as hardware options, including CPU's, GPU's, and Memory, for students and colleagues.

Selected to assist the AP Computer Science teacher with grading of student homework and projects. Led discussion groups and worked one-on-one with the students to help them problem solve.