Matthew Larson Email & Phone Number

Beaverton, Oregon, United States

• Acknowledge all tickets coming into the WHQ Depot assignment group in ServiceNow• Adhere to SLA guidelines to prevent time breaches• Reach out to end users via Slack or email if problems arise (truncated address, item out of stock)• Export ServiceNow ticket data to Microsoft Excel to print labels• Image Windows laptops using standard Nike imaging process• Process customer tickets in ServiceNow• Create shipping labels for FedEx/UPS deliveries using SendPro & ShipExec programs

Beaverton, Oregon, United States

Pulled customer orders from depot inventory locations & stocked items as needed Processed customer tickets in ServiceNow & communicated via ticket/email if problems aroseCreated shipping documents for remote deliveries through SendPro Assisted in Spring 2023 Depot asset inventory audit & other special projects as needed

North Plains, Oregon, United States

Used PC Scale to ensure all transactions properly recorded (check, credit card, & accounts)Scheduled customer deliveries and relayed information to 3rd party haulerScanned all tickets and end of day forms daily to accounts receivable departmentAnswered various customer questions about all parts of composting process

- Used FastLane system to ensure all transactions were properly recorded (cash, check, credit card, & accounts)- Learned P2P purchase order system; put in charge of all ordering for a previous site - Became training contact for MN/WI market area after catching on quickly - Found various ways to cut costs and save the company money by researching vendors and prices- Entered tonnage & revenue data into PMT (Performance Measurement Toolset)- Had lowest voided ticket rate among previous site scale attendants- Answered various customer questions on a wide range of topics

Canyon, Mn

- Physically checked tickets to confirm they were from correct game- Ensured all ticket counts were correct and properly recorded on form LG861- Immediately notified gambling manager of all major discrepancies between site & my audits

Duluth, Mn

- Ensured all cash drawers were kept accurate and neat every shift- Maintained inventory records at multiple sites- Reported any major problems/errors directly to Gambling Manager- Provided excellent customer service to all customers