Matthew Ledbetter Email & Phone Number

Charlotte, North Carolina, United States

Travel - United States

Ensure product knowledge and workflow efficiency with EFI Nozomi single-pass inkjet presses. Train end users on operation, maintenance, troubleshooting, and workflow procedures. Ensure issues are resolved quickly and correctly in order to maximize uptime.

Indian Trail, Nc

Installation and Training on RIP software, Workflow and Color Management. Assist with compliance to global color standards and creating consistency across equipment in color expectation.

Southeast Usa

Returning to a position installing and training on Large format and signmaking equipment from HP, Epson, Gerber, Graphtec, Aristo and more. Software experience in ONYX, Caldera, Flexi, Wasatch and the Adobe Creative Suite. Manage customer relationships through Netsuite CRM and various remote tools for support.

Mt Pleasant, Sc

Field Technical Support for the Sawgrass VJ628 Product Line. Leading support for software, hardware and ink solutions. Responsible for remote support of resellers, end users and internal support. Developed videos and training guides for software and hardware resources. Also covered on-site training, trade shows, and service repairs for end users when necessary.

Responsible for on-site, remote and web-based support on over 43 models of equipment, software and materials for sign-making, textile printing and trade show graphics. Assist in development of training products to improve the profitability and image of ASSI as a complete provider of supplies, equipment and support. Personally keep up with industry trends and new developments, as well as ongoing training on equipment and software. Use Netsuite CRM to provide industry-leading support to our customers and provide information to vendors and manufacturers.

Worked in a Branch of the Year winning store as a Coworker, Shift Leader and Computer Services Coworker. Assisted customers in production of printed materials (copies, binding, laminating, and all other aspects of customer orders) and ensured customer satisfaction. Performed daily closeout procedures, and developed audit practices to ensure corporate compliance. Completed classes for Customer Service, Digital Printing and File Preparation, Copyright Issues and Customer Confidentiality. Promoted to Assistant Manager in 2004 and completed Management Training to become Center Manager.Maryland District: Transferred in 2005 to become manager of Dobbin Station center. Consistently exceeded sales and payroll goals, while keeping customer service scores high and training new team members to take on more responsibility. Conducted meetings and attended training to ensure higher standards of customer and team member service. Developed training schedule used throughout the district to maintain Team Member knowledge and support.