Matthew Lederman Email & Phone Number

Republic, Mo, Us

Springfield, Missouri, United States

Perform the tactical end-to-end execution of technical risk management, SOX and regulatory compliance, and assistance with internal audit projects. This includes scoping, planning, discovery, fieldwork, development/design of recommendations, report writing, tracking of findings, and verification of management remediation action plans, under the guidance/direction of managers.

Springfield, Missouri, United States

Traveler Service Associate is responsible for handling interactions with customers that route through multiple channels and providing a best-in-class customer experience.

Springfield, Mo

At John Deere, I progressed through roles of increasing responsibility within leading manufacturer of agricultural, construction, and forestry machinery and diesel engines used in heavy equipment. Most recently, I led efforts to identify root cause of IT system issues and outages and implement necessary resolutions to prevent recurrence. In this capacity I worked closely with Tech Support teams to ensure excellent service in diagnosing and timely resolution of a wide range of system issues affecting John Deere production and manufacturing operations. Gathered and met with key players across IT and Facilities to identify initial points of failure and implement robust and lasting solutions. Communicated plans of action and kept users and stakeholders informed of resolution progress.• Conducted industry and technology scans and made recommendations to management on new, innovative technologies John Deere should adopt to address customer technology needs.• Contributed to steady and seamless production of John Deere products through exceptional technical support and proactive root-cause issue resolution.

Springfield, Mo

Conducted audits and scans of processes, systems, networks, and servers to identify security risks, vulnerabilities, and potential issues; collaborated with business teams in development and implementation of corrective action plans to minimize risk exposure. Analyzed audit results and data; produced reports to communicate findings.• Trusted advisor in working with Facilities teams to assess and improve upon processes and systems leading up to audits.• Delivered training to employees on how to control risk and apply risk mitigation policies and standards.• Led foray in automating key processes, delivering a 35 percent reduction in time required for Global Internal Pre-Audit Reviews.

Springfield, Missouri Area

Coordinated design, building, installation, and administration of system infrastructure within VMware environments. Chief contact in responding to after-hours and weekend emergencies / outages.• Proactively planned and implemented critical system, hardware, and software upgrades to keep technology capabilities in line with emerging business needs.• Led efforts to identify hardware needs and standards across Facilities.• Project lead in migrating physical environments to virtual.

Springfield, Mo

Provided first-level technical support to internal customers, with responsibility for troubleshooting, analyzing, diagnosing, and resolving issues impacting hardware, software, printers, network connectivity, and MS operating systems. Monitored and responded to tickets submitted through Track-It Help Desk software. Ensured all solutions complied with company security standards and policies. Maintaining IT assets, recording all information within asset management database.• Effectively managed PC leading program to ensure on-time, efficient ordering, distribution, and replacement of PCs.• Analyzed, planned, and implemented system improvements to align with new technologies and changing demands.• Delivered hardware and software training to end users.

Bachelor Of Science Degree, Information Technology

Bachelor Of Science Degree, Information Technology Management

Associate Of Science - As, Computer Network Engineering Technology