Matthew Lederman Email and Phone Number
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As an IT Problem Coordinator with over 15 years of experience, I have successfully designed, implemented, and managed robust IT infrastructures that support business needs and optimize system performance. I have a strong background in network engineering, server administration, and virtualization, as well as certifications in CompTIA A+, Microsoft Certified Professional, and Agile Methodology.In my previous role at John Deere, I led efforts to identify root causes of IT system issues and outages and implement necessary resolutions to prevent recurrence. I worked closely with tech support teams, facilities teams, and business teams to ensure excellent service, timely resolution, and risk mitigation. I also delivered training, automated processes, and coordinated system upgrades and migrations. I am passionate about solving complex IT problems, enhancing user productivity, and ensuring system reliability and security. I am looking for new opportunities to leverage my skills and expertise in the IT field.
Expedia Group
View- Website:
- lifeatexpedia.com
- Employees:
- 22865
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Sr. Technical Risk And Compliance AnalystExpedia GroupRepublic, Mo, Us
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Sr. Technical Risk & Compliance AnalystExpedia Group Mar 2024 - PresentSpringfield, Missouri, United StatesPerform the tactical end-to-end execution of technical risk management, SOX and regulatory compliance, and assistance with internal audit projects. This includes scoping, planning, discovery, fieldwork, development/design of recommendations, report writing, tracking of findings, and verification of management remediation action plans, under the guidance/direction of managers.
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Premium Traveler Service AssociateExpedia Group May 2023 - Mar 2024Springfield, Missouri, United StatesTraveler Service Associate is responsible for handling interactions with customers that route through multiple channels and providing a best-in-class customer experience.
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Information Technology Problem CoordinatorJohn Deere Sep 2019 - Aug 2021Springfield, MoAt John Deere, I progressed through roles of increasing responsibility within leading manufacturer of agricultural, construction, and forestry machinery and diesel engines used in heavy equipment. Most recently, I led efforts to identify root cause of IT system issues and outages and implement necessary resolutions to prevent recurrence. In this capacity I worked closely with Tech Support teams to ensure excellent service in diagnosing and timely resolution of a wide range of system issues affecting John Deere production and manufacturing operations. Gathered and met with key players across IT and Facilities to identify initial points of failure and implement robust and lasting solutions. Communicated plans of action and kept users and stakeholders informed of resolution progress.• Conducted industry and technology scans and made recommendations to management on new, innovative technologies John Deere should adopt to address customer technology needs.• Contributed to steady and seamless production of John Deere products through exceptional technical support and proactive root-cause issue resolution. -
Risk Management AnalystJohn Deere Jul 2012 - Sep 2019Springfield, MoConducted audits and scans of processes, systems, networks, and servers to identify security risks, vulnerabilities, and potential issues; collaborated with business teams in development and implementation of corrective action plans to minimize risk exposure. Analyzed audit results and data; produced reports to communicate findings.• Trusted advisor in working with Facilities teams to assess and improve upon processes and systems leading up to audits.• Delivered training to employees on how to control risk and apply risk mitigation policies and standards.• Led foray in automating key processes, delivering a 35 percent reduction in time required for Global Internal Pre-Audit Reviews.
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Global Information System Vm AdministratorJohn Deere Jan 2011 - Jul 2012Springfield, Missouri AreaCoordinated design, building, installation, and administration of system infrastructure within VMware environments. Chief contact in responding to after-hours and weekend emergencies / outages.• Proactively planned and implemented critical system, hardware, and software upgrades to keep technology capabilities in line with emerging business needs.• Led efforts to identify hardware needs and standards across Facilities.• Project lead in migrating physical environments to virtual.
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Information Systems Network Infrastructure AnalystJohn Deere Jan 2006 - Jul 2011Springfield, MoProvided first-level technical support to internal customers, with responsibility for troubleshooting, analyzing, diagnosing, and resolving issues impacting hardware, software, printers, network connectivity, and MS operating systems. Monitored and responded to tickets submitted through Track-It Help Desk software. Ensured all solutions complied with company security standards and policies. Maintaining IT assets, recording all information within asset management database.• Effectively managed PC leading program to ensure on-time, efficient ordering, distribution, and replacement of PCs.• Analyzed, planned, and implemented system improvements to align with new technologies and changing demands.• Delivered hardware and software training to end users.
Matthew Lederman Skills
Matthew Lederman Education Details
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Information Technology -
Information Technology Management
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Computer Network Engineering Technology
Frequently Asked Questions about Matthew Lederman
What company does Matthew Lederman work for?
Matthew Lederman works for Expedia Group
What is Matthew Lederman's role at the current company?
Matthew Lederman's current role is Sr. Technical Risk and Compliance Analyst.
What is Matthew Lederman's email address?
Matthew Lederman's email address is le****@****ere.com
What is Matthew Lederman's direct phone number?
Matthew Lederman's direct phone number is (309)-765*****
What schools did Matthew Lederman attend?
Matthew Lederman attended Keiser University, Keiser University, Keiser University.
What skills is Matthew Lederman known for?
Matthew Lederman has skills like Server Storage Risk Management, Sharepoint Designer, Windows Server, System Administration, Active Directory, It Management, Network Administration, Project Management, Hardware, Computer Hardware, Risk Management, Risk Analysis.
Who are Matthew Lederman's colleagues?
Matthew Lederman's colleagues are Geetanjali Mehta, Diana Alshibani Wanousová, Vinit Sangani, Ayhan Biyiklioglu, Pearl Gupta, Deidre Spencer, Karina Pratt.
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Matthew Lederman
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