Matthew Lynn Email and Phone Number

Developed a client base by personal networking and contacting leads.Responsible for resolving problems; identifying and analyzing trends; monitoring competitor activities andresponding to customer needs.Promoted agency products to customers in person, on the telephone, and in writing.Promoted client retention through high-quality service and follow through.Responsible for creating all marketing campaigns, agency websites, and social media networking.Pursued continuing education and training programs to continue professional development.Board of Directors member CT Young Insurance Professionals.

Conducted analysis and recommended appropriate products to meet client's needs.Provided clients with policies to protect their assets and liabilities.Sold policies on behalf of the firm and exceeded decided sales targets.Manage support staff and producers to make sure clients received service that exceeded expectations.

Provided first-level technical support to end-users on proprietary software and applications.Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.Established patterns to reoccurring issues and provided input to development teams.