Matthew Macbeth Email & Phone Number

Moncton, New Brunswick, Canada

Moncton, New Brunswick, Canada

• Add/Remove physical and virtual servers to/from backup• Restore files and server as needed• Extensive work in and upgrading EMC Networker 8, 9, 18 software and EMC Data Domains• Remediation of any backup failures or errors by following established SOP’s• Creation of SOP’s based on need• Working closely with vendors, stakeholders and customers on projects, problems and requests

Moncton, Nb

• Receive and respond to incoming requests regarding problems on site and remotely following ITIL incident management process• User Administration• Use of ITSM to log incidents and for change and problem management• Coordinate with other Tier 1, 2 and 3 teams regarding incidents, problems, and projects• Policy and Process Documentation• Install, configure, test, monitor, troubleshoot and maintain equipment (Laptops, PC’s, Thin clients, phones, Servers)• Install, maintain and troubleshoot software used in the company and standard software (Ex: Windows, Office, etc in a Citrix/Windows/VMware environment)• Perform daily IT troubleshooting (computer, printer, fax, phone, server and network problems)• Monitoring networks and responding to issues• Submission of user admin forms on behalf of Managers and/or Supervisors.• Keeping an accurate and up to date inventory of all IT equipment • Securely disposing of old equipment (hard drives, RAM, etc)• Assess the need for and order new equipment or implemented upgrades to PC’s, including hardware installation (motherboards, CPUs, NIC cards, HDD’s, RAM, printer maintenance, etc).• Using Avaya Site administrator to set up users and troubleshoot issues• Introduce new employees to systems• Setting up automation for proactive and reactive responses• Assist in developing capacity planning for meeting future hardware needs• Make budget recommendations for equipment• Liaise with third-party support and vendors when required

Various

- Hardware installation- Software installation- Network setup- Problem diagnosis and resolution- Basic Server configurations (VPN, DNS, DHCP on Server 2008)- Basic ESX and vCenter Server configurations

I held this position for a school work term.- Troubleshooting of various user issues- Perform daily IT troubleshooting of user problems- Receive and respond to incoming requests regarding problems- Working with vendors during an email migration project- Creating various “How To” guides for end users

Network Administration Diploma, Network Administration

· Graduated with honours · Valedictory candidate

Network Support, Information Technology

Valedictory Candidate. Graduated with honors.