Matthew Martin Email and Phone Number

Developed strategic operations plan alongside senior management team and CEO and oversaw or engaged in ground level, tactical operations as necessaryDesigned and implemented Leadership Training Program for team of roughly 50 managers -- Regional, Store and Assistant Managers as well as shift supervisorsManaged overall training design changes and improved functionality of ground level training Managed multiple, complex capital projects simultaneously - new cafe build outs and renovationSuccessfully engaged government entities for permitting of public right of way space for use by VerveGrew revenue in multiple markets by developing online and ground level marketing strategiesOversaw development and implementation of food program, successfully growing revenue by an average of $500/day per locationAssisted in annual budget development with CEO and Financial ControllerDeveloped labor modeling system to improve cafe labor efficiency by as much as 4%Conferred with and presented operations strategy to Board of Directors as necessaryDeveloped multi-tier store audit system using internal and external auditorsManaged HR functions for Retail team of nearly 200, including interviewing, hiring, performance reviews, terms, PIPs, investigations, etc

Trained and developed 9 General Managers, 5 assistant managers and countless supervisors in all areas of leadership and business managementAssisted Director of Training in development of training modules across all levels of operationsPerformed all relevant financial reviews using P&L and other reporting to determine areas of improvement and implement corrective action planGrew Regional Sales in each year of direct P&L responsibilityReduced labor cost by 3-5% in all locations of controlImplemented web-based scheduling software rollout company-wide, saving dozens of man hours weekly and improving employee engagementDeveloped and implemented company-wide shift to craft beer focus. Oversaw renovation of beer service areas. Created and delivered training for craft beer education across multiple levels of retail operationsManaged multiple capital projects, including new store build outs and remodelsTemporarily managed new product development and deploymentParticipated in annual budget creation with President, VP and Controller

Responsible for all HR activities including hiring, training, performance reviews, separations. Built team of 55, including AGM and 7 shift managers from ground up in new location/marketManaged day to day store operations including schedule writing, ordering/inventory, managing workflowReduced labor to existing store expectations in first 4 monthsGrew sales to #2 in the company in first year of operation Built dozens of long lasting community relationships with strategically important organizations