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Matt is a Senior Project Management professional based in Hobart with over 15 years experience across a range of business domains, including Energy & Utilities, Transport, and Finance.Matt has experience in successfully delivering complex systems integration engagements. Recent projects include Enterprise Wide Storage Replacement Project and the Infrastructure Build for a SAP ERP implementation for a major utilities client.Matt has also performed in a program management capacity overseeing the delivery of broad programs with significant cross project dependencies. Complementing this project & program management skill set, Matt also has experience at a senior service delivery level previously overseeing the delivery of 24x7 service desk services to over 30 clients, while managing a team 50+ staff across multiple geographies.Matt is an effective communicator, with a focus on getting the most out of the people around him. He brings energy and commitment to his work, and has a strong track record of delivery with a proven ability to solve complex problems, bringing quick resolution to challenging situations. Matt is tertiary educated and is certified in PRINCE2 (practitioner), Change Management (Practitioner) and ITIL (foundation). Matt is also a member of the Australian Institute of Project Management.
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Project ManagerThe Project LabTasmania, Australia -
Project ManagerThe Project Lab Jul 2015 - Present -
National Customer Service ManagerCgi Mar 2014 - PresentHobart• Management of national shared service delivery centre, delivering 1st level services to 25 supported clients across a broad range of industries and support levels.• Accountable for the development and delivery of service desk services as defined by contracted operating level agreements.• Responsible for line management of 50+ staff across multiple geographies (Hobart and Manila). • Delivery of effective relationship management across a broad range of stakeholders. • Identifying and/or sponsoring continuous improvement initiatives to deliver the service more effectively. • Development of proposals for further service desk services into existing or new accounts.• Responsible for the budget that support the service, including the development of budgets, forecasts and strategies. -
Program ManagerCgi Feb 2013 - Mar 2014Hobart• Management of a broad programme of work covering core infrastructure maintenance and upgrades, enterprise architecture and strategy, information management strategy and project delivery, trading systems enhancements (including DR implementation) and business systems upgrades and enhancements. • Allocation of project managers to work streams/projects, and facilitation of project initiation, delivery and completion.• Quality assurance including regular audits and checks to ensure that management processes are followed by individual project teams.• Managing, tracking and reporting project/programme risks and issues.• Production of Balanced Scorecard reflecting performance of the program.• Conducting post implementation reviews and participating in any improvement initiatives identified• Line management of project management team. Including the developing and monitoring of individual performance expectations, training and development plans. • Lead contact for projects requiring CGI resources, ensuring business priorities were understood and the right resources placed • Manage the risks, including the development of contingency plans.• Managing and resolving resourcing conflicts.• Contractual management of various engagements.
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Project ManagerCgi Oct 2007 - Mar 2014Hobart
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Business AnalystBarclays Capital Feb 2001 - Aug 2002London, United Kingdom
Matthew Mciver Skills
Matthew Mciver Education Details
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Finance, Political Science
Frequently Asked Questions about Matthew Mciver
What company does Matthew Mciver work for?
Matthew Mciver works for The Project Lab
What is Matthew Mciver's role at the current company?
Matthew Mciver's current role is Project Manager.
What is Matthew Mciver's email address?
Matthew Mciver's email address is ma****@****ica.com
What is Matthew Mciver's direct phone number?
Matthew Mciver's direct phone number is +6113008*****
What schools did Matthew Mciver attend?
Matthew Mciver attended University Of Tasmania.
What skills is Matthew Mciver known for?
Matthew Mciver has skills like Project Delivery, Itil, It Service Management, Service Delivery, It Management, Project Management, Pmo, Business Analysis, It Strategy, Stakeholder Management, Requirements Analysis, Project Portfolio Management.
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2bigpond.com, nab.com.au -
1svitzer.com -
2 +614261XXXXX
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