Responsible for software/hardware implementations for primary schools and medical offices. Hardware upgrades, repair and troubleshooting. Installation/configuration of wireless networks and access points. Printer installation. Software training, support and troubleshooting. Ground up PC assembly from bare case to complete machine.

• Provided Pre-Sales and Post-Sales support for Fortune 500 company and integration for SaaS via IIS and onsite installed software (SageTimeSheet Professional and Office Timesheets time and attendance softwares). Automated manual processes for a time and cost savings exceeding $100,000 dollars and reduced month end processing time by 35%.• Involved in all aspects of training(administrators,trainers, end users…), implementation and integration of time tracking/expense tracking/project management software. • Presented project management and life cycle management services to clients to facilitate roll-out. • Provided onsite implementation of MS Access, SQL, Oracle and other relational database backend systems that integrate with existing accounting and payroll softwares (Sage 100, Quickbooks, ADP etc...). • Created data export flat files for import into various payroll software (ADP, Paychex, Paylocity and TruePay).• Worked closely with all leadership teams and Tech squad (Product Manager, Project Managers, Engineering and Analysts) to drive the product roadmap, identify and fill product gaps, implement new product features and innovations for Lookout Software and for its clients. • Utilized CRM IT Ticket system to manage and track support incidents. • Managed project tasks and goals in Asana.

• Responsible for all aspects of SageTimeSheet Professional software implementation for hundreds of companies, training thousands of users across the years • Analyzed existing business structure to ensure smooth transition to new systems. • Developed training materials and conducted courses to train administrators, trainers and end users in the functionality and use of the software. • Conducted software certification classes for inter office staff and resellers. • Designed custom report solutions using proprietary applications in conjunction with Seagate Crystal Reports that reduced processing time by 15%.

• Responsible for technically supporting a $13 million software customer service and sales department across multiple software applications.• Provided trouble shooting inter-departmental hardware and software problems and supported incoming customer calls,• Quality Control new product builds and document problems. • Provided on site sales demonstrations and training for potential corporate customers. • Maintained product knowledge among the department by conducting training classes and developing training materials.