Matthew Mras Email & Phone Number

Denver, Colorado, United States

Created eye-catching displays with merchandise fitting the artistic aesthetics of the museum, providing guests with engaging features, leading to additional sales. Greeted and interacted with guests through answering questions and providing knowledge about the museum's artwork and narrative, ensuring the best guest experience possible.Organized and managed small guest events that engaged guests in interacting with the museum’s narrative with manager approval.Managed the end to end register process, including greeting and helping guests, owning a cash drawer with an average of $1,500.00 in, and accurately ringing out every guest, with an average of 500 transactions per day.Collaborated with a team of 15 to create the best possible guest and team member experience by working together to restock, clean, and organize the sales floor.Trained new team members on register, stocking, and organization of the sales floor, as well as the museum’s narrative, establishing efficient practices in new team members.Learned the museum’s narrative, including building layout, characters, written languages, and operations within the first 2 weeks before grand opening, ensuring the ability to interact and educate the guests, providing the best possible experience.

Denver, Colorado, United States

Balanced multiple responsibilities in Colorado’s highest volume store, sustaining fully stocked, organized, and clean departments, leading to increased guest satisfaction and sales.Maintained and navigated four different backrooms, working in various departments, while quickly learning and becoming knowledgeable about all products, so all guest questions could be answered correctly.Provided white glove customer service to all guests through accurately answering questions, escorting guests to desired product, and being available for guest questions and interactions.Identified gaps in product on the sales floor and took the initiative to organize and restock sections, causing increased guest satisfaction.

Denver, Colorado, United States

Managed classified personal information, upholding the highest level of confidentiality, while gathering and entering client information into Drake Tax.Organized files and data by maintaining and improving the current organization system, ensuring easy access to necessary information.Worked independently after initial training and identified and reported entry concerns to Owner, securing the most accurate tax information.

Denver, Colorado, United States

Provided customer assistance in downtown Denver’s busiest candy store through answering questions, while upholding COVID safety guidelines, leading to a COVID safe store and increased guest satisfaction.Worked in a close-knit team of 5 people to maximize sales by analyzing sales data and creating compelling displays with best selling products.Maintained accurate cash drawers during high volume times, while accurately ringing up transactions, establishing customer and management trust.

Bachelor Of Science - Bs, Psychology

Associate Of Arts - Aa, Psychology

Concurrent enrollment in High School, then worked towards AA after High School Graduation.