Matthew Mueller Email and Phone Number

● Coordinated the review, revision, and creation of Operational Policies.● Developed company-wide goals, objectives, policies, procedures, and standards of performance.● Collected and interpreted key metrics to determine which programs met desired outcomes and which ones required further streamlining to be successful.● Gathered data, analyzed it and compiled it into reports in my role as the Performance Improvement Coordinator.● Identified process improvements in the day-to-day functioning of all facilities.● Reviewed documentation for compliance with Standards in my role as Compliance Officer.● Initiated audit process of facility standards.● Provided point of contact for Department of Healthcare Services (DHCS), Department of Social Services (DSS) and Joint Commission (JCAHO).● Participated in facility surveys and inspections made by authorized governmental and outside accreditation agencies.● Ensured safety and security of clients in my role as the Safety Officer.● Monitored Infection Control, Critical Incidents, Risk Management and Life Safety plans

● Oversaw the Pfleger Support Staff to include the technician and social services departments for a direct supervision of 26 staff.● Restructured both departments.● Chaired the risk management committee for all CRI-Help properties.● Coordinated and administered the training plans for all CRI-Help staff through an online platform.● Chaired process improvement teams that led to policy changes.● Participated in facility surveys and inspections made by authorized governmental and outside accreditation agencies.● Ensured safety and security of clients in my role as the Safety Officer.● Reviewed and updated policies for the departments I oversaw and consulted on companywide policy changes.● Member of the Strategic Planning Committee

● Worked closely with organizational leadership, including board of directors, to strategically affect the direction of operations.● Coordinated the review, revision and creation of Operational Policies.● Developed company-wide goals, objectives, policies, procedures and standards of performance.● Collected and interpreted key metrics to determine which programs met desired outcomes and which ones required further streamlining to be successful.● Gathered data, analyzed it and compiled it into reports in my role as the Performance Improvement Coordinator.● Identified process improvements in the day-to-day functioning of all facilities.● Reviewed documentation for compliance with Standards in my role as Compliance Officer.● Initiated audit process of facility standards.● Provided point of contact for Department of Healthcare Services (DHCS), Department of Social Services (DSS) and Joint Commission (JCAHO).● Oversaw the accreditation of both our residential and outpatient facilities through JCAHO, credentialing of our residential program through DHCS and licensing of our residential facility through DSS.● Participated in facility surveys and inspections made by authorized governmental and outside accreditation agencies.● Ensured safety and security of clients in my role as the Safety Officer.● Monitored Infection Control, Critical Incidents, Risk Management and Life Safety plans.

● Developed and rolled out new policies as directed by the Director of Operations.● As Performance Improvement Coordinator, I oversaw the compliance with JCAHO standards of 10 separate facilities to include Subacute Detox, Residential ADP (2), Outpatient ADP, Residential ED (2), Outpatient ED (3) and administrative locations.● Directed the operations of the transitional living houses (3) to include all policies and procedures, operational control and hiring and firing of staff.● Participated in the survey of facilities through governmental and outside accreditation agencies.

● Followed key practices to maintain patient data integrity and confidentiality as per federal guidelines.● Worked closely with organizations to coordinate medical, pharmacy and vocational services.● Coordinated logistics of scheduling and transporting clients for medical, dental or vocational services.● Addressed client social services issues immediately and worked with other staff and outside resources to find the most effective solutions available.● Referred clients to community resources for medical care and vocational rehabilitation.● Prepared quarterly or annual reports for outside governmental and community service programs as required.● Updated and maintained the client’s medication observation logs on a consistent basis.● Ensured that clients had all medications required by their medication regimen to comply with the medication observation policy.

● Supported Head Caseworker and Facilities Manager with daily operational functions.● Managed Intake and discharge of clients● Oversaw compliance with all required house rules as well as governmental requirements of all clients.● Oversaw the safety and security of the facility.

● Facilitated a smooth intake and discharge of clients into the residential facilities room and board.● Participated in the facilities medication observation policy.● Monitored client’s compliance with the facilities safety and security protocols.● Observed and documented client behavior and responses to treatment.● Directed client movement to meet with their individual treatment schedules.● Coordinated and oversaw client transportation to outside appointments and meetings.● Oversaw weekly "Double Scrub"