Matthew Murphy Email and Phone Number

• Lead a team of 5 representatives overseeing and responsible for driving resort performance in sales and service KPI's• Responsible for staff training, development and support, team engagement, managing supplier relations, and overseeing logistics and strategic planning for my area.

• Engaged in direct customer interactions in resort, resolving guest issues, identifying sales opportunities, mediating supplier-guest conflicts, and providing assistance and advice to customers daily. • Accountable for reaching weekly company set sales and service targets.

• Assist setup of technical equipment for live events (sound, lighting, and video). Collaborate in teams or individually to transform venues into event-ready spaces under strict time frames. • Work seamlessly across event teams, demonstrating exceptional communication, teamwork, and decisive abilities in high-pressure and time-sensitive scenarios.