Matt Nicholas Email & Phone Number

Arvada, Co, Us

Arvada, Co, Us

Norwalk, Ct, Us

Seattle, Wa, Us

• Review and analyze current sales and promotion trends and make adjustments as needed to maximize revenue and minimize risk and liability.• Forecast sales for weekly, monthly, quarterly, and yearly reports.• Sets up item and supplier records by keying information in computer. Updates item and supplier records for changes such as, price, terms, descriptions, and addresses. Keys in figures for weekly department recap. • Reviews department inventory reports by location weekly. Checks for zero or negative item sales. Follows up with warehouse to alert of stock not on the sales floor or possible receiving error and tracks problem until corrected. Tracks initial stock orders for new locations, follows up with suppliers. • Sets up and tracks item replenishment and purchase orders in the computer system to ensure the smooth flow of goods to the warehouses. • Mails out supplier contracts, and ad and logo agreements for signatures and tracks until return. • Communicates with regional buying offices, depots, warehouses, suppliers, and members to relate and gather information, and to resolve issues. • Assists Buyers and Assistant Buyers in merchandising projects as needed.

Seattle, Wa, Us

• Familiar with AS400 OS.• Able to work independently and with little guidance.• Help coach and train new team members on proper return procedures.

Plano, Texas, Us

• Hired and trained new front desk, kitchen, security, maintenance, and shuttle driver employees.• Conducted monthly room inspections with housekeeping to ensure rooms are up to standards.• Responsible for ordering and monitoring inventory items for guest amenities and hotel supplies.• Led coaching and counseling meetings with team members.• Guest service scores increased each month since arrival.• Increased Medallia Guest Service Scores YoY by 10 points.• Improved TripAdvisor ranking by two positions.

Kent, Washington, Us

• Responsible for accounts receivable, accounts payable, and invoice processing.• Oversaw training in housekeeping, F&B operations, and front desk.• Managed transition to new Marriott Bonvoy Rewards program, which included new room and property collateral and team training.• Worked with ownership on CapEx projects to increase and maintain property value.• Drove up guest service scores YoY by five points.• Achieved Extended Stay Occupancy annualized goal of 47%.• Organized evening MIX (hosted wine and appetizer program) Mondays – Wednesdays.• Monitored forecasting and budget to maximize revenue for ownership.

Minneapolis, Minnesota, Us

• Processed both Accounts Receivable and Accounts Payable for the property.• Hilton Garden Inn “Brighthearted” Champion for the property, leading in team meetings and group activities and to ensure brand standards were upheld.

Portland, Oregon, Us

• Conduct monthly safety meetings to ensure standards are being met and team members are avoiding on the job injuries.• Ensure OSHA and SDS binders are up to date.• Record “near misses” to improve property and use as training material for both new and current team members.• Assist housekeeping in cleaning and flipping rooms for both departures and stayovers.• Daily reporting for hotel front office and ensuring we are performing within budget parameters.• Order prizes for McMenamins Passport Program and conducting monthly inventory.• Weekly Duetto reporting for revenue management to ensure hotel occupancy is 100% and maximizing room revenue.• Working with sales to build room blocks and monitoring inventory when blocks are not filled through Opera PMS.• Conduct daily property walks to ensure all 74 acres look pristine for both hotel guests and guests of our 11 bars and restaurants.• Respond in a timely manner to all general front desk email inquiries, as well as help manage all of McMenamins Frequent Guest Program (loyalty program) for all 11 properties.Stay up to date on BOLI laws in the state of Oregon and begin to implement predictive scheduling.

• Formerly the Grove Hotel Portland, the property officially changed hands in November 2017.• Responsible for writing training manuals for front desk, doormen, bellmen, and valet.• Responsible for writing SOP’s for all front office positions.• Responsible for writing training manual for Rover/StayNTouch PMS system.• Assisting the sales team in canvasing the city.• Connect with local businesses to create lasting relationships with the local community in Old Town/China Town.

· Responsible for hiring and training new employees to help run the front desk, kitchen, security, maintenance, and shuttle drivers.· Acting manager in place of General Manager.· Responsible for processing all new hire paperwork for corporate office.· Responsible for accounts receivable and accounts payable and invoice processing.· In charge of properly processing invoices and coding correctly to the appropriate GL code for budget monitoring, both monthly and yearly.· Conducting monthly room inspections to make sure that all rooms are properly maintained and coordinating with housekeeping and maintenance to resolve any issues within the rooms.· Working with front office manager to coordinate front desk schedule.· Monitoring hours worked by team to control overtime, ensuring the team enjoys an appropriate work-life balance.· Filling in at the front desk in case of call-outs and vacation requests.· Responsible for ordering and monitoring inventory items for guest amenities and hotel supplies.· Conducting coaching and counseling meetings with team members as need be.· Responsible for monitoring guest feedback through Hyatt Medallia surveys and Trip Advisor comments, responding to all completed guest surveys through Medallia.

· Monitoring occupancy for future dates and events.· Mentor and coach new hires across all shifts to ensure consistent guest experience.· Balancing guest ledgers and any discrepancies in third party reservations.· Manage team-members about proper policy in regards to front desk decorum and standard operating procedures.· Ask about the guest’s stay and up-sell the hotel amenities such as onsite dining to drive revenue.· Guest recovery as needed to try and ensure repeat business.· Monitor Digital Alchemy and guest comment card scores. Respond to any guest with less than 85% satisfaction for their stay.· Coach team on ‘shop calls’ and ensure that areas of concern are being addressed.· Producing schedule based on forecasting and maintaining budget by staffing appropriately based on occupancy and events.· Covering any and all call-offs or missed shifts.· Enforcing any discipline that might be necessary.

Highlands Ranch, Colorado, Us

Assistant Community Director of 1818 Platinum Triangle, UDR's premier Modern Living apartment community in the Orange County market.

Highlands Ranch, Colorado, Us

-Responsible for sales and leasing apartment homes for the Coronado at Newport Apartments, a community of 1,447 homes. -Posting CraigsList ads to drive sales and traffic of new prospects.-Assist with resident move-ins, lease signings, and transfers.-Follow up with residents once they have moved into the community to further provide assistance or information for anything they may need.

Full cash drawer responsibility while completing customer transactions at time of checkout. Placing orders and finding books within the store or any nearby stores while providing excellent customer service. Updating and maintaining inventory of CDs and DVDs on the store floor and assisting customers.Processing returns, unpacking, sorting and shelving of new inventory.Selected by store manager for quarterly merchandising updates and changes for new product offerings, like the new Home School revenue stream.

Bachelor Of Arts (B.A.), History

Revenue Management & Asset Management