Matthew Palecki Email & Phone Number

London, United Kingdom

London, United Kingdom

Achieved and surpassed objectives - sales (1 million + club) and cross sales targets (20% +)London record holder for most delighted clients surveys (10/10)Opened first LV concept store in UK - SelfridgesAdvanced clienteling skills with new and existing clients to maintain and develop high retention rates. Private appointments for VIC, UHNWI and high profile clients Expert for Textile category - point of reference for textiles, sharing knowledge and provided leadership, developed and delivered team building trainings, provide feedback, train and inspire othersAnalyzing product performance, meeting 1:1 with Client Advisors to coach and develop action plans, and provide feedback on individual performance to Managers

Barcelona Area, Spain

Resolve reservation and billing inquiries, disputes, payments and change of reservation requests.Received Customer Service Rep recognition for professional, courteous, and responsive service to our customers.Responsible for providing customer service support on Travelodge reservations.Consistently and accurately document to databases as needed.Identify and promote as appropriate with sales upgrades and retention opportunities.Consistently meet all productivity and procedure objectives.Proactively escalate and communicate call center technology issues and customer issues to appropriate personnel/departmentsContribute to constant improvement by sharing and implementing ideas with supervisors and other management staff and peers

Los Angeles, California

Ensured the achievement of individual and Store goals by building and strengthening relationships with customersAssist customers with sizing and fashion choices to ensure a positive customer experienceAssisted with the Visual Marketing displays in accordance with American Apparel visual guidelinesMentored and trained new sales staff and assisted in the recruitment process Continually staying current and researching the latest fashion trendsStocked, displayed and maintained merchandise. Handled cash and credit sales, returns and exchanges. Daily opening and closing of the till