From my earliest introduction to Sierra games as a child I knew that technology would play an important role in my life and vocation. In 13 years of professional experience serving various roles within the IT ecosystem I have been afforded the opportunity to develop and hone my strengths into a meaningful career that I enjoy and demonstrate passion for each day.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬I currently work for Zenoss, Inc. as a deployment consultant. In this position, I work with customers to install, configure, and customize a Resource Manager instance in order to monitor all aspects of their hybrid IT infrastructure.This position is rewarding as it allows me to help customers get the most out of their monitoring and work on customizing the product in Python. In my time within the company I have acquired two peer-voted awards for my work ethic and client relations.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬My Mission Statement:■ I believe in the importance of researching the latest technologies and breakthroughs in order to better myself as a professional, strengthen the team I serve on and ultimately improve our product as a whole.■ I value reading about community projects and finding ways to develop and provide meaningful contributions to technological communities such as SaltStack.■ I am dedicated to building and implementing tools and procedures to make myself the best and most efficient person I can be in both personal and professional capacities.■ I model the importance of patience and exceptional interpersonal skills when helping customers understand their needs, planning for deployment, and executing plans to accomplish the task no matter what the circumstances may require.Ultimately, I provide unwavering commitment to the growth and development of myself, my team and the product I represent.
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Customer Success ManagerInsyncai May 2022 - Present -
Forward Deployed EngineerCloudhouse Dec 2020 - May 2022 -
Forward Deployed EngineerUpguard Sep 2016 - Dec 2020Annapolis, Md -
Client Services EngineerZenoss, Inc. Oct 2013 - Sep 2016Annapolis, Md- Consulted customers to deploy, configure, and learn how to use a Zenoss Resource Manager instance- Customized Resource Manager instance to enable customers for successful data center monitoring- Worked with a customer to learn their requirements and assist them in implementing the best possible solution- Developed ZenPacks (Python) to add additional custom functionality to Zenoss Resource Manager instance. -
Software IntegratorCreative Logistics Solutions Jan 2010 - Oct 2013-Designed, integrated, and customized proprietary shipping software to meet customer needs.-Ongoing customer support after go-live, both on-site and remote.-Implemented a wiki and forum for team collaboration using open source products. -
Online Support TechnicianMedianews Group Oct 2008 - Jul 2009-Supported HTML and CSS issues with customer newspaper websites.-Member of the Site Performance Team to identify and resolve performance issues. -
Technical Support SupervisorTricerat Oct 2005 - Aug 2008-Technical support for customer base working with terminal services and Citrix printing and administration.-Managed the four member support team and acted as the liaison between support and development.
Matthew Parlette Education Details
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Computer Science, Minor: Astronomy
Frequently Asked Questions about Matthew Parlette
What company does Matthew Parlette work for?
Matthew Parlette works for Insyncai
What is Matthew Parlette's role at the current company?
Matthew Parlette's current role is Forward Deployment Engineer at UpGuard.
What schools did Matthew Parlette attend?
Matthew Parlette attended University Of Maryland College Park.
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Matt Parlette
Canada -
Matt Parlette
Sales Executive & Account Management | Expertise In B2B Sales, Project Management, Clean Energy, Industrial/Commercial Led Lighting, Heavy Construction Equipment | Founder Of Smb Recording StudioBerkeley, Ca2gmail.com, dambra.net -
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