Technical Architect, Datacenter TransformationsAs a Technical Architect specializing in Datacenter Transformations, I've played a key role in leading and executing comprehensive migration strategies, demonstrating both technical acumen and project leadership. My work has been pivotal in aligning projects with customer expectations and contractual commitments.Achievements:Customer Collaboration: Guided technical solution alignment with contractual requirements, leading strategic HLD approvals.Design Leadership: Managed the elevation of designs across Oracle, MS SQL, VxRail, Active Directory, and Backup solutions to meet high standards, facilitating cross-team collaboration to bridge technology gaps. Conducted thorough reviews of LLDs for comprehensive alignment.Integration and Migration Management: Led the seamless integration of technologies within Atos datacenters and spearheaded migration activities from discovery, creating detailed runbooks, to the actual migration processes, ensuring a smooth transition and effective handover to support teams.PCI-DSS Delivery: Drove the PCI-DSS compliance solution, addressing all aspects from hosting to system gaps, securing project cohesion and compliance.Technical Direction and Problem Solving: Offered decisive leadership in resolving complex technological challenges, ensuring project objectives were met with innovative solutions.Impact:My role has effectively merged technical expertise with strategic oversight, managing complex scenarios to uphold the highest standards of time, cost, and quality. Through meticulous planning and execution of migration activities, I have not only resolved immediate challenges but also established a framework for future efficiency and effectiveness in datacenter transformations.

In my role as a Wintel Technical Specialist, I led the design and implementation of complex Wintel solutions, balancing strategic planning with technical execution. This experience was pivotal in my growth towards a technical architect role.Achievements:Design Leadership: Crafted high-level and detailed Low-Level Designs (LLDs), adhering to standards and meeting customer requirements.Project Collaboration: Collaborated with project managers on planning and execution, ensuring on-time, within-budget delivery.Customer Engagement: Enhanced service delivery and customer satisfaction through technical workshops, incident resolutions, and support.Team Leadership: Guided Wintel engineering teams, fostering professional growth and ensuring project milestones were achieved.Cross-functional Coordination: Ensured integrated solution designs by collaborating with network, storage, and data center teams.Standards and Best Practices: Upheld excellence in design and implementation, driving service quality improvements.Problem-Solving: Diagnosed and resolved complex issues in collaboration with stakeholders, enhancing system performance.Knowledge Sharing: Supported BAU teams with training and documentation, ensuring smooth service transitions.This role deepened my technical expertise and leadership, laying the groundwork for my transition to a Technical Architect, where I continue to leverage technology in driving business success.

In my tenure at Capgemini, I specialized in providing robust 3rd line support for the Metropolitan Police, leveraging my expertise to enhance Wintel infrastructure performance and reliability. My role was pivotal in maintaining system integrity, driving improvements, and ensuring alignment with stringent SLAs.Key Contributions:Advanced Support: Offered expert 3rd line support, resolving incidents, requests, and tasks efficiently to meet and exceed client SLAs.Change Management: Collaborated closely with Change Management to implement upgrades and configuration changes, optimizing system performance and addressing business-driven needs.Problem Resolution: Led root cause analysis on recurring incidents, significantly reducing future issues by identifying and resolving underlying causes.Vendor Coordination: Managed relationships with key suppliers (BT, Unisys, Microsoft, Oracle, and HP), ensuring cohesive service delivery and system enhancements.Project Support: Contributed technical expertise to project teams, aiding in design, discovery, and meeting business requirements. Executed technical tasks with precision.Documentation and Training: Produced comprehensive documentation and conducted cross-training sessions, enhancing team knowledge and support capabilities.On-Call Support: Participated in an on-call rota, providing critical out-of-hours support to ensure 24/7 system availability and reliability.This role enabled me to refine my technical skills, leadership abilities, and deepen my understanding of Wintel environments, setting a solid foundation for my subsequent advancement to more strategic technical roles.

Having been outsourced from the Financial Services Authority I continued the role described below.

Third line infrastructure support and development for the company's internal and external infrastructure, websites and other bespoke applications. Working on small and large projects, developing new electronic forms, running upgrade projects and implementing new websites.