I am a highly motivated individual with over eleven years’ worth of experience working within the IT / Support industry. I have gained invaluable knowledge in the customer support sector and I have exceptional triaging support / problem solving skills. I constantly achieve high standards and I exceed the targets set to me, both at an individual level and those from working as part of a team. I enjoy a challenge and I am always looking to improve myself on both a personal and professional level.Key Skills:• Excellent understanding of Microsoft Office applications including Outlook, Word, Excel, Access and PowerPoint.• Outstanding communications skills obtained by working with overseas colleagues on a daily basis to understand problems they encounter and getting these resolved in a professional and timely manner.• Committed to finding solutions to problems in the business and achieving targets set.• Proven track record on change deliverables in restricted timescales.• Always looking to improve myself to benefit both the company and myself as an individual.• 100% attendance record over the past seven years.