Matthew Pendleton Email & Phone Number

Chesterfield

• Tracking, monitoring and reporting on all system defects within defined SLA for over 12 countries.
• Creating regular progress and statistical reports to be shared with management.
• Training, mentoring and supervising other members of the team.
• Playing key roles in major system releases before, during and after including writing test cases, performing UAT and supporting the system post-release.
• Managed the migration project which involved transferring over 80 users from Windows XP to Windows 7.

Chesterfield

• Carrying out user administration and setup.
• Creating numerous help guides to share with users to deal frequently asked questions / queries.
• Managing and monitoring of on-site backups.
• Ordering, assembling and asseting IT equipment and maintaining the asset database and floor plans.
• Implemented ways both individuals and the team could work better to be proactive as oppose to reactive.

Chesterfield

• Providing front line IT support relating to all in-house hardware and software queries for over 100 users.
• Building and fixing in-house software using an array of programming languages including SQL, VBA and HTML.
• Responsible for hardware and software installation, maintenance and repair.
• Troubleshooting technical problems and implementing solutions.
• Dismantling, repairing and reassembling hardware including PCs, printers and servers.

Education record

BTEC National Diploma for IT Practitioners Key Skills Level 3 Communications

High School

9 GCSE’s Subjects: English (Double Award), Science (Double Award), Maths, ICT, Geography, Graphic Design and Spanish.