Product Engineer
Current• Creating and delivering training programmes to improve the function of the customer service team• Working with new product development (NPD) teams on stage gate qualification• Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback • Establishing, implementing and overseeing effective systems, processes and controls• Delivering a high standard of sales, marketing support• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Maintaining meticulous records of technical documents• Producing various reports, technical bulletins, presentations, analyses and other correspondence • Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements