- Manage digital marketing efforts, including content creation and social media strategy- Scan and organize source documents for efficient file management- Upload and maintain client files using CCH Axcess software, ensuring accuracy and compliance with firm standards

- Boosted customer satisfaction and engagement to ensure positive experiences- Utilized strong listening and communication skills while collaborating with team members.

- Effectively managed both my own and clients' schedules to ensure timely arrivals for appointments and activities.- Demonstrated patience, understanding, communication, and respect when assisting and serving others.- Thrived with integrity and enthusiasm in team-oriented environments focused on customer experience.