Matthew Phelps Email & Phone Number

Spokane, Washington, United States

Spokane, Washington Area

Spokane, Washington Area

Assists the Computer Coordinator with system upgrades, file maintenance, daily maintenance, and troubleshooting of all computer problems, and the education and training of laboratory personnel in computer related issues. Coordinates and work closely with laboratory divisional personnel assigned to assist with computer related issues, the LIS vendor(s), INHS/IRM and PAML LIS personnel in the integration of software applications and tests. Follows the principles outlined in the Compliance/Integrity Program Handbook and adheres to all regulatory requirements to this position.Utilizes age related concepts for neonates (0-1 month) infants (1 month to age 1) toddlers (1-2 years), preschoolers (3-5 years), school age (6-12 years) of adolescents (ages 13-17) and adult patients including early adult (ages 18-35) middle adult (ages 36-65) and older adult (ages 66+) when communicating with patients and families, using medical equipment, or participating in diagnostic or other procedures.

Spoakne , Wa

Install and coordinate testing with each end user.Coordinate, communicate and work to troubleshoot and resolve software issues. Upgrading and moving applications from Windows 2003 servers to 2008/2012.Support many applications, and other business end users or management.

Spokane, Washington Area

Receives and logs question and problem calls from desktop computing end users.Performs first level problem determination and resolution.Refers more complex requests for assistance to the appropriate area.Provides support within the network activity, primarily within a Microsoft Windows environment.Monitors and follows up on all outstanding issues to ensure proper and efficient resolution or to update the client as to the current status.Notifies appropriate management of priority problems and subsequent resolution. Answers questions regarding system procedures, on-line transactions, system status and downtime.Dispatches and follows up on hardware services as required.Accepts and distributes software and hardware installation requests.Maintains a high service oriented attitude; striving to permanently resolve all problems within the guidelines established by the IT Department. Assumes other responsibilities as required.

Spokane

• Work collaboratively with clients to determine information and data requirements.• Provide guidance to customers on the way to maximize return on investment for their applications• Gather requirements for assessment, rationalization and sunset activities. This includes, but is not limited to business, technical and functional requirements• Analyzed user requirements, develop and implement systems for moderately complex processes; and initiate corrective action to stay on schedule• Work with internal teams to develop business decisions. Use professional knowledge and independent judgment in making decisions or recommending a course of action

Spokane, Washington Area

• Applied organizational skills with detail-oriented ethics to properly maintain a professional working environment while contributing to the network teamInstructed other employees on the proper use of various devices and services within the network• Diagnosed complicated problems within companies LAN/MAN/WAN• Researched and recommended possible solutions to complicated problems• Assisted companywide personnel with IT analytical troubleshooting within the companies’ intranet• Developed documentation for network mapping, configuration, processes, server records; and maintained records in a secure office• Maintained e-mail accounts as well as assisted users in its operation• Researched and made recommendations regarding the purchase and design of complex telecommunications equipment• Compiled and delegated many technical support calls• Handled issues with hardware in a timely manner pertaining to the individual’s PC and maintained the software upgrades and checks to assist the employees

Liberty Lake, Wa

repaired DVRs and other end devices. A+ certification type work.

Where Ever They Needed Me To Be.

• Supervised and trained up to 40 people to maintain and improve overall team capability and effectiveness• Assisted with troubleshooting communication equipment on base and in the field in accordance with knowledge of terrain and Military Operations• Maintained and operated communication equipment with secret, secured, confidential, unclassified and unsecured frequencies• Effectively maintained and operated communications equipment within a variety of frequencies and Satellite Communication Networks over the entire province in Iraq• Effectively managed and followed military financial and inventorial accounts in accordance with procedures and regulations, resulting in no discrepancies during monthly reconciliations for 24 months• Supervised and trained 30-45 marines in the Radio Platoon in accordance with the Initial Training Standards for their Military Occupational School• Supervised the installation, operation and maintenance of communications equipment Command Operations Center, housing approximately 75-100 individuals• Maintained communication assets for 1st and 2nd Marine Logistics Groups of hundreds of combat military personnel during their combat operations through knowledge, experience and training of communication equipment in the United States Marines

Master Of Science, Cyber Security And Information Assurance, It Security

Activities and Societies: Current and Emerging Technology Cyberlaw, Regulations, and Compliance Hacking Cryptography Vulnerability.

Bachelor Of Applied Science (B.A.Sc.), It Security

Activities and Societies: MyMentorAtWGU on Facebook In this online network security degree program, you’ll learn all the essential skills.

Associate Of Arts And Sciences (A.A.S.), Network And System Administration/Administrator, 3.5

Activities and Societies: Developer Computer Club The Network Design and Administration program prepares students as local- and wide-area.

Diploma