Matthew Powers Email & Phone Number

Phoenix, Arizona, United States

• Strategic Vision & Execution: Crafting and executing revenue growth strategies in alignment with organizational objectives, driving business expansion and profitability.• Accurate Forecasting & Financial Planning: Proficiently developing precise revenue forecasts and collaborating with finance teams to structure budgets and financial plans.• Insightful Data Analysis: Leveraging data insights from revenue, market trends, and customer behaviors to identify opportunities for optimizing revenue and fostering growth.• Continuous Process Enhancement: Consistently refining revenue-related processes, including lead management, pricing strategies, and sales funnel optimization to boost efficiency and results.• Sales-Marketing Synergy: Facilitating synergy between business development and marketing teams to ensure effective lead generation and conversion, resulting in increased revenue.• Technology Integration & Management: Selecting, implementing, and overseeing revenue-focused software and systems to align with revenue goals and ensure seamless integration.• Key Performance Metrics Oversight: Defining and monitoring revenue-centric KPIs, delivering insightful reports to senior management for informed decision-making.• Empowering Team Leadership: Cultivating and leading a high-performing revenue operations team, offering coaching, training, and mentorship to foster professional growth.• Strategic Vendor Relationship Management: Overseeing relationships with key vendors and partners to drive revenue generation aligned with organizational objectives.

Tempe, Arizona, United States

• Led and developed a team of 18 Customer Administrative Support Specialists located in Tempe, AZ, Atlanta, GA, and multiple remote locations throughout the U.S. that supported 3,000+ customer escalation requests per year.• Led weekly and monthly formal 1:1 meetings with the team, established and reviewed performance goals, and led business reviews with each employee.• Managed workflow to ensure quick and accurate resolutions.• Created monthly performance reports and PowerPoint presentations for senior leadership that highlighted escalation volume, market trends, and volume from key customers.• Built strong external relationships with customer IT and Procurement Divisions.• Collaborated with leasing companies and financial institutions to resolve billing/invoicing issues including Wells Fargo, CIT, and regional banks.• Worked closely with the Sales team to resolve issues with customer invoicing and leasing.• Partnered with Senior Leadership to resolve the root cause of complex issues that were escalated to the VP level.

Tempe, Az

• Supervised and mentored a department of 150+ Billing and Order Management Specialists that supported Ricoh’s “white glove” global accounts program. • Provided leadership to a team that supported large Fortune 500 accounts such as Google, Amazon, Berkshire Hathaway, and more.• Oversaw revenue recognition of $360M in equipment revenue annually, as well as an additional $10M of annuity services and leasing revenue.• Ensured adherence to customer Service Level Agreements (SLAs) and oversaw all invoicing for equipment and annuity contract billing.• Identified and implemented methods to automate invoicing via system updates and spreadsheet macros.• Served as the primary point of contact for operations issues for key Global Accounts.• Traveled to face-to-face meetings and regularly served as an escalation point for customers, internal and external. • Managed and led a variety of special projects that included systems migrations and upgrades. Traveled to corporate HQ in Malvern, PA, multiple times to manage high-profile projects

Tempe, Az

• Supervised and mentored a team of 15 Contract Billers and Order Coordinators that supported large and complex global accounts (Fortune 500 and Top 100 Private clients).• Directly guided and prioritized workflow and supported billing and revenue recognition for $120M annually.• Served as the primary escalation and point of contact for national accounts such as Google.Key Accomplishments• Led the team through the migration from IKON to Ricoh. Integrated Ricoh systems (11i Oracle) and accounts into IKON’s R12 Oracle system. Worked with many clients to help correct invoicing issues.• Standardized global billing and order processes to align with non-global processes. Partnered with non-global teams to find efficiencies each team had and incorporated into one process.

Tempe,Az

+Responsible for the delivery and facilitation of business process training programs within the Operations organization.+Skillfully managed end-user employees on how to utilize business applications such as Oracle, Microsoft Office Suite including Excel and other systems in order to improve Operations productivity in a classroom setting.+ Recognized subject matter expert for the Order Management and Order Support groups; selected to answer process related questions through the Support Order Management e-mail box.

Tempe, Az

+ Tasked with testing internal financial controls to ensure compliance with the Sarbanes-Oxley Act section 404.+ Worked with department managers to deliver testing results for both SOX testing and internal audits for Order Management and Contract Billing.+ Identified root causes and recommended improved procedures as needed to facilitate quality results including standardized OC checklists.