Matthew Ramirez Email & Phone Number

Austin, TX, US

United States

Single point of contact for in-depth Networking support of desktops, notebooks, mobile devices, and other hardware, trouble shooting, remote access, and problem diagnosis.Utilizes and maintains incident tracking software. Monitor and respond quickly and effectively to requests received related to NetworkingProvide accurate and detailed documentation of.

Austin, Texas

• Primary responsibilities include performing project-based engineering, installation and troubleshooting of data/security/wireless networks.
• Developed project design documentation, migration plans and project final documentation.
• LAN routing, switching and security deployments in small to large environments.
• Assist clients through implementation of secure data communication networks
• Interfaced with customers from start to end of project in order to facilitate a successful implementation.
• Worked closely with engineering team to assist with other implementations as needed.

• Primary responsibilities include performing project-based engineering, installation and troubleshooting of data/security/wireless networks.
• Working with the engineering team to successfully implement secure network solutions.
• LAN routing, switching and wireless configuration and deployment in small to large environments.
• Provide network engineering consulting services, including the assessment, and implementation of data and secure networking environments.
• Assist clients through implementation of secure data communications networks.
• Develop comprehensive graphical and text-based design documentation and effectively perform the implementation process from initial implementation to customer acceptance.

• Responsible for support calls and support tickets.
• Maintained customer relationships
• Worked closely with customers to resolve any technical issues.
• Managed servers and workstations for every customer as well as firewalls and all networking equipment.
• On call 24/7 in case of customer emergencies.

• Built relationships with customers and assisted them in developing business solutions using Dell SonicWALL and professional services.
• Managed accounts using Sales Force to create and monitor opportunities.
• Engaged in discussions regarding proper solutions for customers.
• Collaborated with inside sales teams and outside sales personnel to find sales opportunities.
• Attended technical and sales trainings to acquire the proper knowledge to support and sale Dell SonicWALL Products.

• Responsible for system integrations and managed services
• Integrated vendor products such as Fortinet (UTM firewalls and Forticlients), Palo Alto (UTM Firewalls), Juniper Networks (switches and firewalls), SonicWALL (UTM firewalls and SSL VPN appliance), HP Procurve.
• Maintained customer evaluations, pre-sales and post sales support for target customers.
• Provided on-call and off call level 1-3 technical support for various vendor products.
• Attended training and obtained certifications from Fortinet, Palo Alto and SonicWALL.

• Managed customer (Datacenter) installations and device monitoring/support.
• Administered and configured datacenter devices such as Fortinet UTM features (Firewall, Anti-Virus, Web Filtering, Spam and IPS), Cisco Routers/Switches (Ethernet and T1's).
• Handled 24/7 Email and Phone support and monitoring NOC for telecommunication / hardware failures.
• Installed and configured customer Windows and Linux Servers in a hosted datacenter environment.

• Entry-level computer tech intern who aided in the day-to-day maintenance of the computers in labs and classrooms.
• Maintained inventory of all computer and IT hardware that was utilized in the school.
• Assisted senior techs as well as network engineers in the deployment of new hardware and software.