Matthew Raper Email & Phone Number

United States

Chico, California, United States

In my role, I provided invaluable assistance to customers as they navigated the catalog, ensuring a user-friendly experience. Simultaneously, I coordinated the seamless fulfillment of orders with warehouse staff, maintaining accuracy in assessing inventory levels and marking products for timely restocking. To enhance customer communication, I confirmed estimated transit times for out-of-stock and custom order products by liaising with vendors and manufacturers. Proactively informing customers of transit times or delays for outstanding orders became a crucial aspect of my responsibilities. Furthermore, I collaborated with the web development team to promptly remove unavailable or out-of-stock products from the site. Beyond this, I actively engaged with the marketing team to conceive and implement effective online advertising strategies, aiming to boost website traffic and conversions. Lastly, I fostered collaboration with the customer service team to address and resolve any customer issues or concerns that arose.

Iowa, United States

In my role, I seamlessly coordinated with state departments to navigate the intricacies of handling sensitive customer accounts, showcasing advanced skills in account management and repair. I took charge of special closing or opening procedures for customer accounts, meticulously documenting all account management activities for comprehensive record-keeping. Working closely with the legal department, I ensured strict compliance with state regulations and met all customer account requirements. Moreover, I actively contributed to the development and implementation of strategic initiatives aimed at reducing the number of delinquent accounts, thereby enhancing the efficiency of the overall account resolution process.