Matthew Rhoads Email and Phone Number

Manages and directs all operational aspects of a midsized, single client on-site fitness program ensuring the highest level of participation, results achievement and customer satisfaction in the delivery of programs and services. Responsible for contract compliance; development of and adherence to the strategic business plan; staff supervision, training and development; design and facilitation of a variety of health &fitness programs; and various administrative duties including developing outcomes focused management reports. Implements and instructs individual and group fitness programs, provides floor supervision, fitness testing, exercise prescriptions, and orientations. Directs the implementation of fitness center based individual and group fitness programs, health education activities, motivational programs and special events; coordinates marketing and communications to maximize program engagementManages all fitness center program activities in accordance with HealthFitness operational, quality, safety and service standards.Designs and develops outcomes focused programs and interventions including data collection and evaluation process; delivers personalized services and other programs to participants as applicable.

Supervise and coordinate all activities of the fitness center including initiating andimplementing programming, setting customer service standards, managing Quality Assurance program guidelines, working with members, and developing or maintaining a group fitness program.Facilitate the development of facility programs, initiatives, goals and objectives; creates andimplements action plans to implement programs, and to achieve stated goals; continues to initiate new programs as part of an ongoing effort to stimulate participation and encourage new participants. Supervises full time staff, Coverage Specialists, Interns, and onsite contractors (where applicable). Maintain a positive, service-oriented relationship with client contact; establishes an ongoing positive and professional rapport with members. Create budget and monitor expenses against determined budget. Demonstrates consistent attention to detail and organizational skill, manages competing demands. Coordinate and oversee all aspects of Fitness Center membership, including but not limited to,evaluating health forms, establishing orientation protocols, tracking members, and conducting renewals. Assesses health status of members, ranging from apparently healthy to high risk, to provide exercise and other wellness-related counsel/recommendations unique to each individual. Perform weekly/monthly/annual reporting and documentation responsibilities such as monthly reports, monthly hours, injury reports, etc. Supervise Group Fitness Instructors and group exercise program; adjusts classes/schedule as needed. Teaches group exercise classes onsite; provides acceptable activities to meet fitness levels of participants; adheres to appropriate safety guidelines; keeps classes inviting, challenging, and popular. Supervise the preventive maintenance and repair of exercise equipment; ensures facility cleanliness. Speaks effectively before groups of customers or employees of client organization.

Follow the direction of the Manager or Assistant Manager onsite to ensure quality in all areas of the Fitness Center including but not limited to customer service, member services, group fitness offerings, and other Fitness Center or departmental initiatives.Assess health status of members, ranging from apparently healthy to high risk, to provide exercise and other wellness-related counsel/recommendations unique to each individual through exercise prescriptions, fitness assessments and other related services. Creates educational and program-specific print materials that are relevant to the population and that convey safe and accurate health information; writes clearly and informatively, varies writing style to meet audience needs. Teach group exercise classes onsite; provides a range of acceptable activities to meet various fitness levels of class participants; adheres to appropriate safety guidelines while keeping classes inviting, challenging, and well-attended. Supervise fitness center and use educational background and other relevant training to accurately and safely answer member questions related to health, fitness, and well-being. Conducts orientations according to the facility layout, membership policies/procedures. Implements and participates in NIFS and client-led programs and services. Assist with marketing programs and services to members and other employees/residents of the client. Establishes an ongoing positive and professional rapport with members. Supports special events (e.g., races, charity walks) during business and non-business hours as needed. Cross-train to learn some responsibilities of other full time staff onsite. Partners with other staff to help clean equipment and other areas of the facility as needed. Demonstrates work ethic, ingenuity, customer care, and attention to detail.

cPT