Matthew Rivera Email & Phone Number

Largo, Florida, United States

Adept at efficiently managing escalated IT service requests and actively participate in the hiring and training processes. Excel in collaborative efforts with various teams and vendors for enhanced troubleshooting, infrastructure audits, and advanced technical solutions. Proficient in managing Active Directory, Microsoft Entra ID, Microsoft Intune, and network configurations, ensuring optimal network security and system performance. Take charge of comprehensive equipment inventory management and streamline the onboarding process through efficient workstation setup and software configuration. Committed to bolstering the organization's IT infrastructure through continuous optimization and innovative solutions.

Largo, Florida

Efficiently resolve escalated IT Help Desk inquiries and perform proactive system maintenance, ensuring optimal organizational operations. Exhibit expertise in enhancing network security by identifying vulnerabilities and assisting in the setup of robust Cloud Computing infrastructures, including Azure Active Directory and AWS. Excel in streamlining communication by managing the creation of active directory accounts, Office 365, and Microsoft Exchange email accounts for new students and faculty. Demonstrate a strong capability in configuring diverse network equipment, VPN, and Local Network Access Points, bolstering the overall security and efficiency of the organizational network infrastructure

Clearwater, Florida

Exhibit proactive management of IT Help Desk tickets, ensuring timely and efficient issue resolution and enhanced end-user satisfaction. Collaborate seamlessly with Systems Administration, focusing on optimal network maintenance by swiftly resolving errors, conducting crucial system updates, and managing diverse network devices. Monitor network packet transmissions for optimal performance and contribute to organizational efficiency by aiding in the configuration of Microsoft CRM and GP.

Associate Of Science - As, Computer/Information Technology Administration And Management

High School Diploma