Matthew Roach Email & Phone Number

Woodcroft, Nsw, Au

New South Wales, Australia

Sydney, Australia

• Management of the site• Site supervisor for Information Technology & Refurbishment• Creating company documentation for training and WH&S• Training of new hires for both management and supervisory positions• Training of Work for the Dole participants in Refurbishment of Computers, laptops and peripherals • Training people in WH&S in both Information Technology and general work practices• Managing a team of 15 people per day • Receiving incoming calls to organisations and service providers • Keeping a work diary to log tasks and appointments for time management• Phoning local businesses to source donations

• Network Troubleshooting• Recreating customer networks• Configuring network infrastructure• Create technical documentation of all tasks performed for customers• Dealing with client problems over the phone• Breaking down and explaining solutions to clients over the phone and via email• Face to face meetings with clients• Documenting meeting minutes during staff meetings

Warwick Farm, Sydney

• Responsible for maintaining computer/network systems, managing active directory & first level technical support• Maintenance for Windows Server 2008 R2 Domains, Windows XP & Windows 7 operating systems• Handling help desk request forms• First person to respond to client requests and concerns about IT infrastructure

Diploma, Systems Administration, Distinction

Certificate 4, Helpdesk / Support, Distinction

Certificate 3, Helpdesk / Support, Distinction

Certificate 2, Helpdesk / Support, Distinction

High School Certificate, Pass