I direct the overall $50M ARR partnership between Teladoc Health and a large BCBS health plan affiliate including insured, self-insured and Medicare Advantage lines of business. I work with senior leadership to develop annual strategies for growth, operations, account management and process improvement. I lead the program management governance ensuring strategy delivery & issue resolution.

I lead the program management practice for our national division's Specialty Markets department overseeing program strategy and personnel for 6 sales channels.

Accountable for steering program vision, overseeing seamless operations, managing contracts, optimizing financials, and driving sales enablement across diverse sales channels. Spearheading initiatives to provide accessible and sustainable health insurance solutions to distinctive commercial market segments. Proactively advocates for investment to fuel the expansion and relevance of each program's competitiveness in their relative market landscapes. Steward of a multi-million dollar portfolio encompassing AcademicBlue Student Health, Aon Benefit Experience (private exchange), Direct B2B health coverage, Small Group via Broker health coverage, and Chicago's HMO Away. Directs internal cross-functional teams and cultivates strategic vendor partnerships to ensure unwavering alignment with HCSC's overarching mission.

WNC's homegrown high-end home management company specializing in caring for properties of part-time and absent homeowners. Accredited & certified through the National Home Watch Association. Responsible for a $30M portfolio of properties spanning from Lake Lure to Asheville to Waynesville and all areas in between. Roost quickly became the second largest company of it's kind in Asheville & WNC.

Strategic leader in Quality Management overseeing operations quality assurance for US and India-based BPO resources. Drives quality standards, analytics, procedural development, and control measures. Manages knowledge strategies and learning initiatives, leading Kaizen and process improvement efforts. Defines and oversees the department's quality strategy, achieving a 20% accuracy improvement in both US and India teams within two years. Successfully implemented a multi-year quality step goal and approach strategy. Documented end-to-end business processes and established control mechanisms for high-quality product delivery. Introduced metrics and methodologies for accurate quality performance reporting to leadership. Enhanced change management approaches, ensuring an agile learning ecosystem supporting change. Pioneered the centralization of knowledge management, optimizing collaboration and feedback loops.

Led cross-functional team to develop high-value, cost-effective healthcare solutions through strategic alignment of information and analytics to upskill sales approaches. Kept abreast of emerging market trends and regulations, enhancing understanding of customer needs. Managed finances, staff, vendors, and contracts. Project managed two enterprise-wide corporate goals ahead of schedule and under budget, earning highest recognition. Crafted a widely adopted five-year healthcare product roadmap and spearheaded the development of a strategic predictive model, optimizing customer engagements. Oversaw end-to-end research & development activities, including ideation, modeling, data analysis, and effective communication

Led divisional program, comprised of eight workstreams and an executive focus group, driving to revolutionize customer engagement and product availability. Successfully implemented Illinois’ inaugural uniform health insurance application mandated by state law. Requested by division's executive team to manage the seamless relocation of IL Medicare Supplement Operations personnel and logistics across subsidiaries, maintaining member experience and meeting Union standards.

Visionary and leader of the organization's centralized Project Management Office (PMO), crafting methodology, department policies, and governance rules. Managed change control processes to safeguard schedules and costs for key initiatives. Recruited, trained, and oversaw PMO staff while directing a $5M project portfolio driving strategic growth across technology, operations, and facilities expansion. Collaborated with directors and executives in a Project Governance Board to align projects with organizational objectives. Advocated for blood & tissue collection industry to support standard project management methodology use in conjunction with Lean Process Improvement by speaking at industry conferences and creating a cohort of change leaders amongst several west coast collection centers.