Matthew Ruston Email & Phone Number

London, England, United Kingdom

I have been working and on several large portfolios. My role is to validate read history, identify issues, and recuperate lost volume. I support and share knowledge with those around me, and support new team members with any queries they may have. • Raising Queries • Working and sending reads to the industry • Working and calculating RFAs• Working read / URS rejections Systems used on a day-to-day basis • Gentrack Assurance system• GES • Junifer• CMS

Solihull, England, United Kingdom

Whilst working with NPower I learnt and undertook many responsibilities, working within three separate departments. Data Exceptions – • AMR Installation’s / AMR Read Exception’s • AQ review• IGT AQ review• AQ response / rejection files• AQ queries• Resolving Meter Read Exceptions • AQUA Testing• Winter consumption• Warning Reports• Priority reports• Involvement in high level AQ meetings and conference calls• Sending and requesting AQ files ie spec calc• IGT Reads not sent and associated reporting• Creating and sending manual IGT files • GMS Testing • Reads not sent and associated reporting• Theft of Gas• Maintaining incident mailbox• Assign workloads to the staff team daily• Obtaining must reads• Read exceptions• SAR’s queries • Training of numerous members of staff• Additional reports as requested Gas Registration and Data Flow - • Working losses CIDM• Working new business CIDM• MPRN Creations • Appointing and de-appointing of MAM’s• ET’sGas Support Team -• Worked billing queries• Daily QPR update• Onjobs• GMS testingSystem’s used on a day-to-day basis -• GMS • Rainbow • Xoserve • Proteus • Conquest • Junifer

Tipton, England, United Kingdom

• Logging of all customer complaints. • Raising cheque payments for customer compensation.• E-mailing customer correspondence to relevant departments. • Entering and updating customer’s information onto a register. • Answering general queries via the telephone and e-mail.

Oldbury, England, United Kingdom

• Responsible for receiving and responding to proof of delivery requests via telephone, email, and fax.• Answering general queries via the telephone, relaying messages to senior staff where appropriate.• Responding to customer queries.• Rearranging failed deliveries to tight deadlines.• Maintaining and creating filing systems.• Compiling and distributing customer paperwork.• Sorting and scanning images using an Electronic Document Management System.• Use of Microsoft Word and Excel.• Working in the strictest of confidence and with a high level of accuracy and attention to detail.• Typing of standard forms and correspondence.• Assisting with the preparation and maintenance of manual and computer-based records.

West Bromwich, England, United Kingdom

• Calculating measurements for customer’s windows.• Inputting of window measurements onto a bespoke in-house computer system.• Ordering parts from suppliers.• Dealing with queries regarding, orders, stock availability and delivery times.• General office administrative duties.

Oldbury, England, United Kingdom

• Responsible for the input of parts and labour information onto the in-house computer system.• Responsible for the accurate up-keeping of computerised database• Ordering parts from suppliers.• General office administrative duties.

Education record

AVCE ICT Units Achieved: Communications and Networks, The Internet: Systems and Services and Managing and Developing Web Sites

Nvq Level 2 In Information Technology

Education record

6 GCSEs including Mathematics, English Language, and English Literature

Education record

NVQ in Team Leading Level 2