Matthew Ruston Email & Phone Number

London, England, United Kingdom

• I have been working and on several large portfolios. My role is to validate read history, identify issues, and recuperate lost volume. I support and share knowledge with those around me, and support new team members.
• Raising Queries
• Working and sending reads to the industry
• Working and calculating RFAs
• Working read / URS rejections Systems used on a day-to-day basis
• Gentrack Assurance system

Solihull, England, United Kingdom

• Whilst working with NPower I learnt and undertook many responsibilities, working within three separate departments. Data Exceptions –
• AMR Installation’s / AMR Read Exception’s
• AQ review
• IGT AQ review
• AQ response / rejection files
• AQ queries

Tipton, England, United Kingdom

• Logging of all customer complaints.
• Raising cheque payments for customer compensation.
• E-mailing customer correspondence to relevant departments.
• Entering and updating customer’s information onto a register.
• Answering general queries via the telephone and e-mail.

Oldbury, England, United Kingdom

• Responsible for receiving and responding to proof of delivery requests via telephone, email, and fax.
• Answering general queries via the telephone, relaying messages to senior staff where appropriate.
• Responding to customer queries.
• Rearranging failed deliveries to tight deadlines.
• Maintaining and creating filing systems.
• Compiling and distributing customer paperwork.

West Bromwich, England, United Kingdom

• Calculating measurements for customer’s windows.
• Inputting of window measurements onto a bespoke in-house computer system.
• Ordering parts from suppliers.
• Dealing with queries regarding, orders, stock availability and delivery times.
• General office administrative duties.

Oldbury, England, United Kingdom

• Responsible for the input of parts and labour information onto the in-house computer system.
• Responsible for the accurate up-keeping of computerised database
• Ordering parts from suppliers.
• General office administrative duties.

Education record

AVCE ICT Units Achieved: Communications and Networks, The Internet: Systems and Services and Managing and Developing Web Sites

Nvq Level 2 In Information Technology

Education record

6 GCSEs including Mathematics, English Language, and English Literature

Education record

NVQ in Team Leading Level 2