Matthew Ryan Email & Phone Number

Trenton, New Jersey

Toms River, Nj

 Leads and manages a team of 7 direct reports to support and maintain a 415-user environment  Executes IT strategy and vision to ensure business continuity, increased productivity and to eliminate end user pain points  Coordinates organization best practices for new hire technology needs and onboarding with HR, performed interviews of direct hires  Maintains relationships with internal and local stakeholders as well as outside vendors to address diverse and changing IT needs  Develops budgets, including a $2 million proposal for comprehensive IT plan for a new vicinage building annex  Ensures adherence to NJ state compliance requirements and manages external vendors  Delivered new ticketing system and created customer service survey which maintained a satisfaction rating of above 95% among users  Implemented migration to OneDrive, SharePoint, ZScaler and inTune  Migrated entire county judiciary and organization from a 5% virtual presence to 100% in a two-week timeframe during Covid-19  Member of the statewide NJ Courts IT Conference and member of the Education and Training Committee

Red Bank, New Jersey

• Developed IT Department goals to coincide with long-term vision for the Borough• Managed and implemented wide array of technology projects for the Borough• Provided monthly reports and analysis of the IT department’s projects and performance• Coordinated and managed vendors to execute and maintain technology solutions• Managed virtual and physical server environment for the Borough and Police Department• Solved end-user issues relating to technology, applications and streamlining procedures• Implemented a help desk ticketing system to optimize work flow • Managed, installed and maintained security cameras at various Borough properties• Converted aging telephone system to a modern voice over IP telephonic solution

Wall Township, Nj

•Comprehensive computer and information systems support for a user base of 120+ employees, including end-user training•Minimize user downtime and independently manage and resolve technology issues for all bank employees•Provided full upgrade and support for Windows 7 to all bank systems and computers•Monitor servers and run backups for all nine branches of the bank•Perform root cause analysis to troubleshoot across multiple platforms•Monitor and maintain the status of 140 machines on the network•Write scripts to accomplish daily and monthly tasks; Ran SQL queries for different departments of the bank•Assist in numerous projects and assignments related to the bank’s internal database and technical needs•Implemented virtualization of entire network consisting of 20+ servers.•Chairman of the Bankwell Committee•Recognized for customer service, resourcefulness and ability to work independently•Promoted from initial position of IT/Helpdesk

Tinton Falls, Nj

•Performed rapid and in-depth customer support through phone, e-mail, and web chat for five platforms: online faxing, e-mail, voice, fax2mail and SMS blasting•Client Support: repaired a variety of issues that require knowledge of all of the systems as well as quick problem-solving•Maintained, updated and documented client tickets and customer files•Completed individualized tasks handed down by managers

Neptune, Nj

•Monitored and maintained hospital servers and software•Provided end-user support from an information technology Help Desk Call Center•Resolved user issues including: resetting passwords in active directory, unlocking user accounts, as well as fixing printer issues•Maintained a ticketing system for remedying technical issues

Bachelor Of Science (B.S.), Information Systems And Technology

Computer Engineering

Earned course credit towards a degree in Computer Engineering, Computer Science, and a secondary study in Business Administration.