Matthew S. Email & Phone Number

Provide guidance and support to Sales by planning and analyzing operations through Reporting, Software Development, and Business Strategies. Collect and organize data to help gain deeper Customer Insight that can be used to improve the Sales Organization’s productivity. • Continue supporting the CPQ/EQ software with daily maintenance (SKU Maintenance, Customer Setup, e.g.) through the Service Now Ticket system.• Program additional features inside of EQ/ CPQ using Infor Design Studio based off business requirements.• Identify and improve CPQ/EQ related inefficiencies.• Act as a liaison, when needed, for sales force on projects/ initiatives from the business.• Assist with back-end transition from SXe to Oracle with integration to EQ.• Provide business with data from CPQ and EQ to help make decisions and alter processes when needed.• Assist company trainer in establishing and executing training around changes made to applications so they can be shared with the OSRs, ISRs, and IQ Web users.

Greer, Sc

I am responsible for managing the processes related to Insulation System Order entry. I accomplish this by creating and helping to implement error checking and time saving features for the in house quoting system. Part of my role is creating take-off's on Metal Buildings for Energy Saver, Purlin Glide, and Skyweb II Systems. I also help with troubleshooting our quoting system for our sales staff. I act as a point of contact for our customers who have questions or issues with their Insulation System installation. To make sure the Systems Team continues to develop and grow, existing procedures are evaluated are being refined through S.O.P. creation and re-training.

Greer, Sc

I evaluate and maintain pricing for our products on a market by market basis so our sales team can exceed their territory goals. I use that information to provide pricing data to our remote and in-house sales team. This information is generated through our reporting software Qlikview. From there, I create pivot tables and other reports to share the data from Excel. Customer and employee data is also maintained by me through Access for our CRM and quote estimating tools. I review quotes that fail profitability so we can make corrective actions to protect margins. I also proactively reach out if I see projects that can be lowered to help secure the order.

Greenville, Sc

As a member for the Technical Sales Support team, it was my job to review and create take-offs on complex drawings for the metal metal building industry for insulation systems. I was also trained to create take-off's for our High R Value systems. I was expected to be an expert on product knowledge as well as being well versed on installation methods and preferences for the industry. I worked with ComCheck, a building energy code program, that made sure projects were within compliance based off a customer's needs. Training is also a big part of my role. I work with new-hires to get them trained in our software and on our product offerings.

Greenville, Sc

I review drawings of metal buildings and create take-off's for metal building insulation. I then enter those orders into our in-house software for production and delivery. Customer's accounts are maintained by us from the very beginning greeting stage, all the way to delivery.

Greenville, Sc

Provide troubleshooting for the Verizon Wireless network and all devices that work with it. As a technical support coordinator, I was responsible for learning all new and past devices and how to fix software and hardware issues for each. I created tickets with our Network Repair Bureau requiring data entry and attention to detail to get a resolution quickly. I also had metrics to maintain. I exceeded all goals laid out for my position.

Greenville, Sc