Matthew Scott Email & Phone Number

Baltimore, Maryland, United States

Owings Mills Maryland

Act as corporate service manager in manager’s absence.Work in call center environment utilizing multi-line phone system to answer incoming phone calls from new and existing clients.Maintain client records by updating corporate information profiles with information such as number of employees and annual revenue.Meet with clients at attorney’s request to review legal representation agreements and answer any questions the potential client has prior to hiring our firm.Prepare monthly spreadsheets to show status of any opened cases for top corporate clients.Use Microsoft Outlook to arrange consultation appointments for potential clients with 20 attorneys and follow up with potential clients to gauge interest in hiring the firm. Also answer any questions such as pricing and scope of duties to help client make final decision to hire the firm.Open new immigration cases by collecting specific data via phone or email with existing clients. Implement an office supply inventory tool to assist with biweekly supply order preparation.Manage large file room including purging of files at necessary intervals.Complete file runs four times a day including distribution of mail and supplies.

Ellicott City Md

Provided excellent customer service to guests in the electronics department, on the phone, and in person. Achieved an accessory attachment rate of 74% for the year. Company goal is 65%. Acted as team leader for the sales floor team as needed. Interacted with customers in a fast, fun, and friendly way while operating a cash register. Oversaw the operation of the front lanes as needed. Trained new team members on the operation of the cash register. Trained new team members to serve as sales staff in the electronics department.

Baltimore, Maryland Area

Interpreted data collected from mortgages and deeds to property to prepare Ownership and Encumbrance reports using Microsoft Word and Microsoft Excel. Performed between 25 and 50 Uniform Commercial Code searches in Accuorder daily. Placed between 25 and 50 fixture filing searches with a designated correspondent daily. Placed ten to fifteen ownership and encumbrance searches daily. Prepared 25 to 30 mortgage satisfactions per day and submitted them to the appropriate jurisdiction for filing. Completed 25 to 30 searches daily, called Searches to Reflect, to ensure that filings submitted by our clients were filed correctly at the designated jurisdiction. Interpreted Uniform Commercial Code and Fixture Filing data in order to provide relevant information to my clients. Used the telephone and e-mail effectively to communicate with customers and coworkers. Performed software testing of the new iLien online that was used by clients and coworkers to gather data and place new orders. Retrieved certificates of status and charter documents from state web sites for my clients.

Halethorpe Md

Managed the day to day operations of the store. Performed opening and closing procedures. Managed a team of as many as four employees. Worked constantly with customers in person and by phone to provide guidance on game selection and purchase. Use point of sale software to complete sales and run store operations.

Washington D.C. Metro Area

Reviewed between 25 and 30 visa cases with proliferation and scientific concerns daily to determine any additional information needed. Collaborated with Bureau of Nonproliferation in order to close cases. Assigned new cases to officers. Assisted in the training of new Foreign Service Officers providing an overview of visas mantis program which involved cases with proliferation and scientific concerns. Created new case numbers in waiver review system for each piece of new correspondence received. Compiled hard copy folder for each new case created. Contacted clients by phone, fax, and email to request additional information needed to complete cases. Photocopied response letters prior to sending them out to our clients. Assisted my client with relieving a six month backlog of work in approximately six weeks. Processed and organized daily incoming mail and communicated with applicants via phone, email and regular US mail. Contributed to the training of new employees and software users.