Matthew Seli Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Phoenix, Arizona, United States

• Delivered successful, large-scale move management projects from inception through post-execution for global clientele
• Worked closely with client leadership from various lines of business to gather data necessary for seamless post-project results
• Created and maintained move databases, blocking plans, audits, and end-user communication
• Led recurring meetings with client project team, vendors, and line of business leadership
• Maintained positive relationships and open communication with key stakeholders and project sponsors
• Acted as Phoenix-area liaison for the global organization, promoting growth in the southwest United States

Mesa, Arizona, United States

• Wrote multiple articles in each edition of Allegiant Air’s in-flight magazine, Sunseeker
• Coordinated with PR professionals and different organizations to obtain information and photos for each article

Scottsdale, AZ

• Led departmental operations, employee training, and agent and customer support for intermodal, drayage, and volume transportation services, focusing on customer service and profitability
• Strategically priced (both transactional and committed) and matched freight with available capacity and equipment
• Led all intermodal committed business opportunities to ensure profitability and customer and carrier satisfaction
• Maintained positive, impactful, and respectful relationships with carrier account representatives
• Analyzed, researched, and disseminated information within department, supporting an engaged and informed team
• Acted as escalated point of contact for sales agencies, customers, and carriers to ensure proper handling of shipments

Scottsdale, Arizona

• Managed company’s domestic door-to-door intermodal shipments, focusing on customer service and profitability
• Strategically priced (both spot market and committed rates) and matches available freight with available equipment
• Once freight was secured, confirmed driver and equipment capacity, managed scheduling, approved tender with carrier
• Tracked each segment of each shipment, including drayage and rail tracing
• Acted as main point of contact for sales agencies, shippers, consignees, and carriers to ensure proper handling of shipments
• Verified/disputed accessorials as necessary, including but not limited to driver detention and rail storage

Chandler, Arizona

• Oversaw Hanjin door movements at multiple port and railroad locations in the United States and Canada, including Wilmington, NC, Charlotte, NC, Toronto, ON, and Montreal, QC
• Reviewed vessel schedules, identifying all door movements
• Coordinated drayage of door movements in accordance with customer requirements by acting as liaison between trucking service provider and consignee
• Negotiated rates with trucking service providers for each lane of movement, ensuring both profitability for Hanjin and high service levels for customers
• Created service orders and issues work orders to service providers at agreed upon rates
• Monitored port, railroad, and internal last free day (LFD) data in accordance with customer contract details, ensuring containers are moved and returned prior to accruing demurrage, rail storage, or per diem detention

Phoenix, Arizona Area

• Managed fleet of more than 40 intermodal trucks and drivers in Swift’s southeast region, focusing on efficiency and on-time service
• Planned each truck’s day, effectively managing freight being transported between truck and railroad en-route to and from customers, while adhering to DOT regulations
• Communicated with drivers through on-board truck computers and over the phone
• Worked with Driver Leaders, Customer Service Agents, and Extended Coverage team to ensure customer needs are met and driver issues resolved
• Implemented 4DX (Four Dimensions of Execution) methodology
• Used multiple operating systems, including AS400 and SIS

Las Vegas, Nevada Area

• Managed scheduled service and charter flight operations for more than 100 Allegiant airports across the United States, Canada, and Caribbean, consistent with the requirements of company policy and federal and state.
• Supervised a team of Customer Operations Coordinators, emphasizing results and performance excellence
• Provided guidance to team and airport locations, ensuring compliance with FAA and TSA directives
• When in times of security breaches or emergency situations, led debriefing conference calls with all pertinent executives, corporate communications team, and higher level management, consistent with Allegiant emergency.
• Demonstrated effective cost control through establishing new irregular operations plan and designing schedules based on company flight schedule
• When company experienced lack of aircraft or flight crews to operate schedule, worked with other airlines to sub-service needed flights

Las Vegas, Nevada Area

• Coordinated all administrative functions that provided for the safe, efficient and on-time departure of the airline
• Acted as liaison between Allegiant's Operations Control Center (OCC) and company's 100+ stations
• Managed implementation of irregular operations plan when members of management team were not present
• In addition to Allegiant stations, worked with other groups in OCC, including Dispatch, Crew Services, and Maintenance Control, as well as other departments within company, regulatory agencies, and vendors
• Ran weight and balance number prior to each departure and strategized with flight crew when out of variance
• Audited approximately 100 flights throughout shift for station reporting accuracy

Las Vegas, Nevada Area

• Authored content for both internal and external communication, including national marketing promotions copy, senior executive memos, and media outlet scripts
• Edited communication from company executives and other departments to ensure brand consistency

• Oversaw athletic sponsorships and corporate giving programs in more than 100 markets nationwide
• Coordinated and executed promotional events in each market, traveling to events when necessary
• Created and distributed press releases, media alerts, and social media posts to promote Allegiant
• Measured earned media impact in each of company’s markets by analyzing print, online and broadcast mentions
• Responded to customer comments on company’s Facebook and Twitter profiles

• Assisted customers with credit card accounts, checking and savings accounts, Online Banking, and bill payments
• Cross trained in multiple departments: Credit Card, Checking and Savings, Biller Direct, Online Sales and Fulfillment, Online Chat, Online Banking e-Mail response.
• Gained knowledge in computer systems: TSYS, KANA, Frontier, BOSS, TSS Superstation, MBNA IS, Checkfree, LEAN, Merlin, and JIBA
• Maintained work schedule while a full time student at Arizona State University.

Bachelor Of Interdisciplinary Studies, Business And Human Communication

Graduate Certificate, Project Management