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Matthew Sharp is listed as Member Care Consultant at HCF Australia at HCF Australia, a with 862 employees, based in Greater Sydney Area, Australia. AeroLeads shows a matched LinkedIn profile for Matthew Sharp.
Matthew Sharp previously worked as Member Care Consultant at Hcf Australia and Global Procurement Support Coordinator at Flight Centre Travel Group. Matthew Sharp holds Diploma, Tourism And Travel Services Management from Tafe Nsw – Western Sydney Institute.
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Over 15 years of experience working in the customer service industry in a fast-paced inbound call centreenvironments. Excellent problem solving and communication skills with a strong ability to build rapport overthe phone, email and chat.
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A career timeline built from the work history available for this profile.
Sydney, New South Wales, Australia
● Responsible for assisting members with a wide variety of membership and Private HealthInsurance queries such as claim issues, explaining Loading, Rebate and policy tiers.● Using HCF’s new Salesforce platform to process payments, update member details, review andchange members health insurance policies.● Working inline with call center KPIs and adhering to after call work time and the referral of optionsfinancial product
Sydney, New South Wales, Australia
Responsible for acting as a liaison and support bridge between the wholesale, procurement,product distribution, accounting departments and external suppliers.● Customer Complaint Resolution; pre-travel, in-destination and post-travel issues such as missedbookings, overselling, incorrect contract information and payment disputes.● Actioning customer enquiries via telephone, chat, email and system queues in a fast-pacedenvironment.● Cross-checking supplier contracts and updating system load errors or supplier updates.● Multi-tasking heavy caseload and tracking case responses using the Zendesk and Salesforce
Sydney, New South Wales, Australia
Sydney, Australia
• Receiving and processing booking enquiries in a fast paced service Centre. Average 60-70 inbound calls per day. • Educating partner travel agents on our booking engine and products.• Actioning various reports in an efficient manner. • Managing case queues and daily tasks though the use of the Salesforce and in-house systems.
Sydney, Australia
• Product Specialist in Fiji holidays offering expert advice to customers via the phone and email. • Preparing customised itineraries to suit the customers’ preferences and budget• Processing payments with the use of ledgers and preparing invoices.
Australia
• Coordinating tour groups of primary school aged American children from Sydney – Cairns• Educating students about Australian society and culture.
Other employees you can reach at hcf.com.au. View company contacts for 862 employees →
Crews Ralph
Colleague at Hcf AustraliaBlackshear, Georgia, United States
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Gashaye Lakew
Colleague at Hcf AustraliaEthiopia
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David(Lingyu) Miao, Frm
Colleague at Hcf AustraliaSydney, New South Wales, Australia
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Mai Nhu Vu
Colleague at Hcf AustraliaSydney, New South Wales, Australia
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Rachelle Avery
Colleague at Hcf AustraliaAustralia
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Cora Lee
Colleague at Hcf AustraliaGreater Sydney Area, Australia
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Theresa Rasch
Colleague at Hcf AustraliaAustralia
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Mustafa Ghafati
Colleague at Hcf AustraliaGreater Sydney Area, Australia
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Nadasha Tuwhakaraina
Colleague at Hcf AustraliaSydney, New South Wales, Australia
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Harpreet Singh
Colleague at Hcf AustraliaCarlton, Victoria, Australia
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Quick answers generated from the profile data available on this page.
Matthew Sharp works for HCF Australia.
Matthew Sharp is listed as Member Care Consultant at HCF Australia at HCF Australia.
Matthew Sharp is based in Greater Sydney Area, Australia while working with HCF Australia.
Matthew Sharp has worked for Hcf Australia, Flight Centre Travel Group, Excite Holidays, Gta, and Hoot.
Matthew Sharp's colleagues at HCF Australia include Crews Ralph, Gashaye Lakew, David(Lingyu) Miao, Frm, Mai Nhu Vu, and Rachelle Avery.
You can use AeroLeads to view verified contact signals for Matthew Sharp at HCF Australia, including work email, phone, and LinkedIn data when available.
Matthew Sharp holds Diploma, Tourism And Travel Services Management from Tafe Nsw – Western Sydney Institute.
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