Matthew Sheets Email & Phone Number

Farmville, Virginia, United States

Provide Information Technology (IT) Support to approximately 280 users and 300 residents. Built, managed, updated, and maintained 3 virtual hosts running 20 virtual machines. Administering the Windows Server Update Services server. Administration of the corporate and guest Ubiquiti wireless environment. Diagnosing and resolving computer and.

South Hill, Virginia, United States

Responsibilities include: Operating various metal forming machines to fabricate parts for carports and metal storage buildings including; Roll Former, Hat Rail Bender, L Trim Bender, Brace Bender, Standing Seam Former, DripStop Applicator, and Re-bar Anchor Former. Assuring customer orders and customer orders are filled on time. Loading weekly transfer.

Kenbridge, Virginia, United States

Provided Information Technology (IT) support for 150 users at 12 locations throughout Southside Virginia. Supervised Benchmark (BCB) IT support staff. Developed IT job description. Participated in interview process and candidate selection for potential BCB IT staff hires. Supervised contracted 3rd party IT engineering firm. Managed, updated, and maintained.

Petersburg, Virginia, United States

Diagnosing and resolving computer software and hardware faults. Monitor and administration of the ShoreTel VoIP telephone system. Monitor and diagnose LAN and WAN faults. Equipment installation to include servers, switches, workstations, laptops, IP phones, uninterruptable power supplies, network operating systems, and workstation operating systems..

Dulles, Virginia, United States

Provide engineering solutions and support to the Federal Government. Design test plans and perform product testing for various security related software and appliances. Completed thorough research of Single Sign On solutions which resulted in an engineering document for distribution to internal engineers and potential customers. Designed, built, and.

Dulles, Virginia, United States

Monitoring vendor network status, strictly managing assigned deadlines including maintenance windows and emergency maintenance, ensuring that all vendor networks are running properly, monitoring TCP/IP, voice, and wireless network with a variety of tools, handling systems events in a timely manner, responsible for first tier support of dial, broadband.

Gaithersburg, Maryland, United States

Diagnosis and repair of approximately 1200 desktop and laptop computer systems, raised the Customer Satisfaction Survey (CSAT) scores for the store by 30%, raised Service Center revenues by 10%, provided new software and hardware instruction to customers, install and test new software, operating systems, additional hardware, and fans, including cards.

Reston, Virginia, United States

Level II Circuit Acceptance and Service Turn up for backbone and customer applications; building ATM, Frame Relay and collocation interfaces for Network and Customer applications; turn up of customer, backbone, and PRI circuits including OC12, OC3, DS3, DS1; worked closely with the circuit vendors and customers to ensure timely completion of the circuit.

Herndon, Virginia, United States

Support and maintenance of a nation-wide tier 1 Internet backbone; provide real-time customer technical support in a high volume NOC, processing up to 50 data and transport trouble tickets per day; worked closely with Engineering, Field Operations and circuit providers to ensure resolution of service outages; called out fiber locates to Field Operations.

Richardson, Texas, United States

Support and maintenance of a nation-wide tier 1 Internet backbone; provided real-time customer technical support regarding equipment and circuit issues; maintained a detailed trouble ticket system regarding circuit and equipment issues, worked closely with the various telephone and hi-cap circuit providers to ensure timely resolution of customer issues.

Fairfax, Virginia, United States

Installation and troubleshooting of routers for use with ISDN BRI, T1, and Frame Relay; design and implementation of software and hardware based firewalls; providing technical support for customers and field technicians; providing a main interface for customers and ISP's for hardware installation and troubleshooting; managing and coordinating three.