Strategic Planning: Collaborating with the CEO and other executives to develop and implement long-term strategic plans that align with the company's mission and vision.Operational Excellence: Ensuring all operational processes are efficient, effective, and compliant with relevant regulations. This includes overseeing production, supply chain management, quality control, and customer service.Financial Performance: Monitoring the company's financial performance, including revenue, expenses, and profitability, and working closely with the CFO to develop and implement strategies for improving financial results.Human Resources: Overseeing human resources functions, including recruitment, training, performance management, and compensation, and ensuring the company has the necessary talent to achieve its goals.Risk Management: Identifying and mitigating risks that could impact the company's operations or financial performance. Developing and implementing contingency plans to address potential challenges.Technology: Ensuring the company's technology infrastructure is adequate to support its operations and growth. Overseeing the development and implementation of new technology systems.Customer Satisfaction: Ensuring that the company provides excellent customer service and meets the needs of its customers. Developing and implementing strategies for improving customer satisfaction.

Curriculum Development: Create and maintain comprehensive training materials, including scripts, presentations, and role-playing scenarios, to address various aspects of telemarketing, such as product knowledge, sales techniques, objection handling, and customer service.Training Delivery: Conduct training sessions, workshops, and coaching sessions to new and existing telemarketers, ensuring that they understand and can apply the training materials effectively.Performance Evaluation: Monitor and evaluate telemarketer performance to identify areas for improvement and provide targeted coaching and feedback.Quality Assurance: Develop and implement quality assurance standards to ensure that telemarketers adhere to company policies and procedures.Team Development: Foster a positive and supportive learning environment for telemarketers, encouraging teamwork and collaboration.Staying Updated: Stay informed about industry trends, best practices, and regulatory changes to ensure that training programs are relevant and up-to-date.

Actively train and provide coaching to exceed goals while delivering the T-Mobile un-carrier experience for customers.Engaged in the hiring process for a location to ensure talent development and Mobile Expert success.Implement the company policy, processes, and procedures to ensure effective and efficient store

Developed administrative policy to ensure proper record keeping, reporting, and updated share-holders monthly on progress. Actively train and manage sales team performance for ensuring sales goals are exceeded.Coordinate with Mississippi Secretary of State office to develop and implement the contract for all cemetery sales, rules, and regulations in accordance with state law, and setup cemetery Trust account.

Sell StoneMor products and services to existing and potential individual customers and associations.Provide the highest level of service by effectively responding to client/customer both during and after the sales process.Provide at-need clients with immediate service, providing a consoling atmosphere that enable the clients to make decisions regarding recently deceased family members.Provide options and associated costs, including advising client on financing options.Coordinate site overviews with clients, including tours around the property.Identify own leads and schedules presentations to meet assigned pre-need quotas. Ensure the office is maintained in a professional manner to minimize stress to the clients.

Sell residential lawn care services, including weed control, fertilization, and insect control, as well as specialized services, tailored to the needs of customers, to achieve weekly sales goals.Generate additional sales revenue by cross-selling and up-selling to current customers via telemarketing and door-to-door sales.Compile lists of potential customers for use as sales leads based on information from direct mailing/advertisement, community activities, and other resources.Actively recruit and schedule interviews to ensure branch is staffed to meet market and customer’s demand.

Ensure that all program activities operate consistently and ethically within the mission and values of You Can Live Outreach Program.Plan and submit an annual operational budget to the Chief Executive Officer and Chief Financial OfficerLead a high performing team of regional and program directors to the next level by further developing and implementing recruitment, training, and retention strategies.Collaborate with other agencies both local and national to secure both funding and resources. This included but not limited to submitting at minimum three grants a quarter.

Provide programmatic leadership and input for all strategic planning processes with leadership team and staff.Maintain and develop relationships with insurance carriers rated A by AM BestProvide advanced training for all agents, managers, and staff for various insurance carriers. While maintaining personal sales budget and goals.Conduct and actively engage agents, managers, and staff in weekly meetings and coaching.