Provide information for employees on a daily basisCreate and maintain employee personnel and benefit filesMaintain and update company employment policies and procedure manualsUpdate and implement job descriptions as neededScreen resumesCreate incentive programsMember of ResortCom Wellness CommitteeConduct weekly/ monthly reports

Handle customer requests while providing exceptional service to shoppers Ensure customers return to store by providing great customer service

Handle guest and member needs, while providing them with great vacation service Ensure return business through exceeding expectations of customers in shaping wonderful vacation memories

Regal Hotels InternationalHong Kong, Hong Kongoverseas; Regal Airport HotelWorked in and helped to oversee all of the six restaurant outlets in the hotel (January- September)Collaborated with management team to come up with new ways to promote restaurantsHelped train and educate restaurant staff Worked in Rooms Division which included Front Office, Regal Club Floor and Housekeeping Dept.Managed Club Floor and Lounge overseeing the daily activities of concierge team… Show more Regal Hotels InternationalHong Kong, Hong Kongoverseas; Regal Airport HotelWorked in and helped to oversee all of the six restaurant outlets in the hotel (January- September)Collaborated with management team to come up with new ways to promote restaurantsHelped train and educate restaurant staff Worked in Rooms Division which included Front Office, Regal Club Floor and Housekeeping Dept.Managed Club Floor and Lounge overseeing the daily activities of concierge team and service staff Show less

As a concierge I provided personal residential services to homeownersOversaw monthly and annual eventsAssisted homeowners/Fulfilled homeowner requests on a daily basis; Intercontinental LEED certification; Working with Juan Pablo Langinia, the front office manager of the InterContinental, I was part of a group of college students that collaborated to implement the LEED transportation segment for the hotel.The project involved hours of researching and analyzing every option of… Show more As a concierge I provided personal residential services to homeownersOversaw monthly and annual eventsAssisted homeowners/Fulfilled homeowner requests on a daily basis; Intercontinental LEED certification; Working with Juan Pablo Langinia, the front office manager of the InterContinental, I was part of a group of college students that collaborated to implement the LEED transportation segment for the hotel.The project involved hours of researching and analyzing every option of sustainable travel for guests, as well as implementing a bicycle rental program for the hotel; While working in the Laurel Court restaurant, I worked alongside management in order to better understand how a restaurant was run. I found out how purchase orders were placed and gained an understanding of how managers met their budgets.While in purchasing I spent most of my time entering price changes and overseeing the purchase orders for the hotel; GENERAL OPERATIONS INTERNSHIPWhile at the Clift, I worked alongside front desk agents, helping to assist guests. I also worked in the housekeeping department, as well as food and beverage department Show less

Handled a wide variety of customer inquiries on a daily basisI was responsible for monitoring produce levels and assuring quality standards were being maintained while in the produce department.Began my tenure at Albertson’s as a Bagger, and was then promoted to Cashier, and the Produce departmentWas named on numerous occasions over the ten years as Employee of the Month, Employee of the Quarter and Employee of the YearIt was during this time that I realized that I needed to… Show more Handled a wide variety of customer inquiries on a daily basisI was responsible for monitoring produce levels and assuring quality standards were being maintained while in the produce department.Began my tenure at Albertson’s as a Bagger, and was then promoted to Cashier, and the Produce departmentWas named on numerous occasions over the ten years as Employee of the Month, Employee of the Quarter and Employee of the YearIt was during this time that I realized that I needed to complete my formal education. Therefore I resigned and entered San Francisco State University on a full time basis. Show less