Provided case management for associates enrolled in workers compensation and disability leave service program.• Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices. • Successfully recruited and onboarded over 30 non-profits to participate in the Amazon Community Together (ACT) program in just the first six months in the position. • Payroll reporting and weekly audit of timecards for all associates enrolled in the ACT program.• Conducted workplace compliance training to reduce liability risks and increase operational efficiency.• Partnered with senior leadership to establish and develop corporate human resource policies and procedures.

Presented on leadership calls the daily findings to key stakeholders in the company as well as the third-party providers.• Oversight responsibility for monthly monetary budget provided for driver engagement.• Participated in the training of and development of management peers at other facilities to provide process continuity across multiple locations.• Draft driver schedules to ensure there is proper coverage to complete the projected workflow for the next day.

Created daily reports detailing any issues with packages including but not limited to damaged packages, lost packages and packages that, for various reasons, were deemed undeliverable.• Dispatched and managed the schedules of Flex drivers, drivers that use their own vehicles, when the workload requires.

Participated in the onboarding and training of all new employees as well as ensure all training materials were updated appropriately.• Coached associates relating to any reports of improper behavior and provided constructive and supportive feedback when required.• Submitted weekly performance and productivity metrics to management for all current team members at the local facility.

Provided in classroom instruction of new associates in order to assess their abilities and created profiles that allowed management to place them in the proper role that best suited their skills and personality.• Trained associates on the operation of certain warehouse machinery according to the company’s policy and procedures.

Assisted the store manager with all the daily responsibilities of managing one of top revenue producing Lego stores in the Northeast. Responsibilities included but were not limited to, management, training and performance evaluation of up to fifteen employees, manage and report inventory on a weekly basis, host community engagement events in order to increase revenue, and provide a high standard of customer service to our clients.