Matthew Fox Email & Phone Number

Farnham, England, United Kingdom

Guildford, United Kingdom

• Delivered outstanding customer service above all else • Remained calm whilst under pressure understanding and dealing customer complaints and issues • Demonstrated strong team-working skills by efficient scheduling of staff resources whiles leading teams of people.• Pioneer of new technologies supplied to more efficiently compleat jobs • Work as both a Sales Assistant and Duty Manager when required in stores other than my contracted • Supporting, worked in sixteen WHSmith stores in London and the south of the UK • The everyday running of a retail store • Re-organising and engineering systems making tasks more simplistic still with maximum relevance • Training new members of staff on EPOS • Pushing new exciting products and becoming fully knowledgeable of said products (Kobo E-readers becoming a kobo champion)• Understanding the needs of my colleagues and customers alike • Cash control processes and cash systems• Stock management and product availability • Health and safety with food and drink product• New Store set up and planning • Self audits

Aldershot

• Responsible for the customers in my care, groups of 10-15• Promoting events on social media (Facebook, twitter)• Organising new events, keeping customers interested• Learning quickly to use software necessary for the tasks I was given• Listening to feedback from customers, using it to make improvements, the way was running events and the events they wanted in the future.• Training a new member of staff to take over my roles when starting collage

Bsc (Hons), Business, Management, Marketing, And Related Support Services

Btec'S, Business, Management, Marketing, And Related Support Services, (Distinction, Distinction)

Btec’S, Computer Games And Programming Skills, (Distinction *)

Gcse'S, Mathematics, Mathematics (B) English (C) Science (C)