Matthew Stull Email & Phone Number

Raleigh, NC, US

North Carolina, United States

Raleigh-Durham-Chapel Hill Area

• Promoted from Team Lead to Manager within a 7-month period, recognized for outstanding leadership, successful restructuring of the entire Help Desk department, and exceptional communication skills.
• Managed a dynamic team of tier I and II help desk technicians supporting laboratories across the United States, ensuring high-quality technical support and issue resolution.
• Spearheaded the implementation of a comprehensive Inventory and Asset Management solution, enhancing operational efficiency and contributing to cost savings.
• Led the team through a major migration to Zendesk as a ticketing platform, enabling real-time tracking of KPIs and metrics. This initiative significantly improved organization, accountability, and overall efficiency.
• Aligned the objectives and programs of the IT department with the overarching vision, strategies, and goals of the organization, ensuring IT initiatives contributed to the overall success of the company.
• Created and enforced standard operating procedures, introducing process enhancements to align with company standards. This ensured consistency and quality in the delivery of IT services.

Raleigh-Durham-Chapel Hill Area

Marietta, Ohio, United States

• Promoted from Tier II Tech to Service Manager in a 5-month period for my determination, teamwork efforts, client satisfaction levels, and personal time management abilities.
• Managed and scheduled incoming jobs and process workflows, expertly responding to clients’ service delivery demands.
• Created and tracked department Key Performance Indicators (KPIs) to achieve daily department goals.

Marietta, Ohio, United States

Parkersburg, West Virginia, United States

• Aligned IT objectives and programs with the organizations overall vision, strategies, and objectives.
• Maintained computer networks, providing technical support across the company in person and over the phone.
• Delivered sustainable high-quality day-to-day IT infrastructure performance among systems, applications, networks, software, printers, and scanners.

Parkersburg, West Virginia, United States

• Managed overflow of incoming client calls, providing technical assistance for cloud desktop, computer system, mobile device and VoIP (3cX and Ring Central) issues.
• Identified opportunities and revised infrastructure documentation to reflect security best practices.
• Worked within SLO parameters of the position regarding time invested in resolving client requests.

Manchester, NH

• Created and managed user profiles using AD.
• Used Hyper V to develop and manage virtual server environments to troubleshoot server/client system issues.
• Maintained MS Exchange server, including but not limited to MS Server 2008, 2012, and 2016.

Vienna, West Virginia, United States

• Designed company website and developed backend programing using HTML5, CSS3, PHP, Java Script, and SQL.
• Networked and formed connections via social media platforms, LinkedIn, and in person
• Purchased technology equipment software within budgetary guidelines to maintain operational and inventory control.

San Antonio, Texas

Pensacola, Florida Area

• Ensured high levels of client satisfaction by producing product education and resolving customer account and Abeka curriculum issues.
• Documented and relayed customer feedback to cross functional teams to improve products and services.

Vienna, West Virginia, United States

• Operated audio and video control consoles to regulate volume, sound, and visual quality.
• Maintained landscaping greenery operating equipment and vehicles to enhance property appearance.

General Course Work, Elementary Education

General High School Diploma