Create processes and quality customer service standards to build long-term relationships with clients and maximize the company's profits.Oversee the overall sales objectives, goals and revenue of the dvLED division. Using market data, statistics and trends to establish sales needs and goals. Reviewing marketing inadequacies and adjusting plansTracking and analyzing sales data to find strengths and weaknessesDeveloping and implementing sales procedures and policiesApproving and managing large client contractsNetworking with potential business partners and clientsTrack and record sales trends and other related data to improve supply and demand strategies and maximize profits. Great customer service skills can influence clients, potential customers and sales teams. Knowing how to provide excellent customer service might lead to higher profits, as a national sales manager can share this information with their teams. Managers might also directly handle large accounts or major clients, so having excellent customer service skills can help them grow those relationships.Strong written and oral communication skills to connect with clientsAbility to create innovative sales ideas may help a company grow its revenue and profits. These skills can also help national sales managers if they collaborate with advertising and marketing departments.Extensive understanding of sales funnels, processes and functions.The ability to be persuasive may lead to increased sales and partnerships. This skill can also help motivate and encourage employees.

Create processes and quality customer service standards to build long-term relationships with clients and maximize the company's profits.Oversee the overall sales objectives, goals and revenue of the dvLED division. Using market data, statistics and trends to establish sales needs and goals. Reviewing marketing inadequacies and adjusting plansTracking and analyzing sales data to find strengths and weaknessesDeveloping and implementing sales procedures and policiesApproving and managing large client contractsNetworking with potential business partners and clientsTrack and record sales trends and other related data to improve supply and demand strategies and maximize profits. Great customer service skills can influence clients, potential customers and sales teams. Knowing how to provide excellent customer service might lead to higher profits, as a national sales manager can share this information with their teams. Managers might also directly handle large accounts or major clients, so having excellent customer service skills can help them grow those relationships.Strong written and oral communication skills to connect with clientsAbility to create innovative sales ideas may help a company grow its revenue and profits. These skills can also help national sales managers if they collaborate with advertising and marketing departments.Extensive understanding of sales funnels, processes and functions.The ability to be persuasive may lead to increased sales and partnerships. This skill can also help motivate and encourage employees.

As Client Relations Manager, I focused on managing all customer retention activities and creating initiatives for customer satisfaction through customer engagement and relationship building. Responsible for engaging and re-engaging targeted local & national accounts to build credibility for DCI.Actively engage and partner with local & national market customers to achieve new sales growth by leveraging industry, agent/broker relationships.Serve as a subject-matter-expert and drive improvement to identified capability gaps, primarily in the areas of Product, Pricing, Service, and Customer Retention while building relationships with our customers.Designs and manages customer programs, including responding to special requests from current and potential customers, evaluating business opportunities, and helping sales representatives conclude business deals.Solicit past, existing, and potential accounts through personal sales calls, site visits, customer-targeted events/initiatives, and written/oral communications.Develop creative ways to stay in front of clients throughout the year to fully leverage their loyalty to our brand, products, and services and ultimately maximize our sales and customer retention.Proactively conduct solicitation calls for customers’ site visits and entertain clients while growing existing relationships and future accounts.Ensures monthly and quarterly development of reports recapping all activities

Developing and reporting a weekly action plan for submission in advance of each coming week.Reporting results from weekly coaching conversations and team visits to the each week.Reviewing training checklists, recaps, and reporting from training teams.Reviewing performance reporting and tracking trends in performance.Report results of team visits, on-boarding follow-up, and additional field training.Monitor key metrics and develop strategies for profitability.Suggest skill development programs for Regional Managers.Provide guidance and support to the field team.Oversee HR related procedures such as recruitment, salary negotiation, promotions, transfers, etc.Address all issues and concerns relating to field operations.Monitor and manage filed expenses within assigned budget.Review and approve purchase orders related to the Field TeamCoordinating different teams to foster ideas and provide cross-team learning opportunitiesIdentifying potential problems and points of friction and working to find solutions to maximize efficiency and revenueEvaluate Employee Performance by generating reports addressing any issues and highlighting the strengths and weaknesses of each member of the field team.Create plans to help field employees improve, track employee progress to meet the goals of these plans, and submit performance reports to HR personnel and Leadership.Manage Fleet Vehicles driver assignments, monitor metrics, and ensure vehicle maintenance complianceEnsure maximum production and highest quality from field staffEnsure consistent messaging, directives, and communications with the field staff.Monitoring daily reporting and implementing strategies to ensure operations goals are achieved.Work closely with other department managers to assist in accomplishing operations goalReport results to the Executive team as requested.Coach, develop, and assist field managers in reaching their full potential

Responsible for managing a team of 70+ reps executing merchandising projects in retails locations. Key Highlight:• Assume ownership of district and drive results in both compliance and team goals.• Working with clients such as Microsoft, Bose, Dyson, iRobot, and Samsung.• Interview, Hire, and training any open locations/turn over that occurred thru program. • Executed over 95% of all assigned visits/projects (Over 500 visits per month). • Coordinate and execute all field activities, including retailer visits, merchandising, assisted sales, training, and relationship building with all levels of retail personal.

Key Responsibilities & Attributes for Success:• Coordinate and execute all field activities, including retailer visits, merchandising, assisted sales, trainings, and relationship building with all levels of retail personnel• Conduct training for retail sales personnel on the features, benefits, and value proposition of client's products in formal and informal settings• Develop and maintain positive relationships with store personnel and management• Effectively maintain in-store product displays; ensure products are set to plan-o-gram and gain commitment for increased shelf share• Collect and report relevant visit data, competitive data, inventory, and photos of products and displays; submit daily reporting to upper management in timely manner• Assume ownership of assigned market and drive results in both individual and team sales goals

As a Field Operations Manager I am the vital liaison between my team, the client, and BDS. I have experienced working as a Retail Rep firsthand, and know what it takes to be successful and understand the challenges my team face every day. I'm their advocate and their coach, their manager and leader. From consumer electronics magazines to the latest tech blogs, I stay on top of the most current technology and brand initiatives and know how to communicate this effectively to my team and consumers. Job Responsibilities•Independently manage team in all areas including hiring and training of employees•Provide program direction and development•Conduct in-store visitation of employees•Conduct performance evaluations•Facilitate weekly conference calls with team•Complete all administrative duties •Develop and motivate team to grow their skills and achieve program goals•Provide prompt development and communication of all reports•Communicate with Program Manager on a regular basis•Communicate with client as needed based on program expectations and requirements•Display a professional demeanor while representing our client and BDS

Field Operations Manager, (Samsung/Best Buy Project)Responsible for partnering with client representatives to manage the operations of the Field Specialists team of 200+ for the Eastern Half of the U.S. and Puerto Rico. Key Highlights:• Interview candidates for presentation to client• Maintain schedule and manage schedule changes of Field Specialist• Follow up on reported Performance Issues through resolution• Collaborate with client Market Managers to ensure staffing is optimal

Responsible for architecting and managing processes, procedures, systems, and organizational structures that achieve client tandards at operating cost which are consisyent with company return of investment.Develop and manage processes and systems for evaluating the performance of Regional and Territory manager performanceDevelop operational score-carding processes and procedures and oversee the company’s quality control departmentParticipate in client planning meetings and pricing discussions to insure alignment of client operational objectives and pricing

Established in 1996 with headquarters in Dallas, TX, Hometeam is the third largest and fastest growing residential pest control company in the U.S. With 50 branches and working with over 1, 0000 builders nation wide. I manage the largest revenue branch in the FL Region with gross new sold revenue of over 1.1 million dollars in 2010.• Achieves assigned gross sales revenue goals (commercial, residential, cross sale)• Developing and implementing the sales plans and goals to budgeted revenue.• Monitors the performance of sales representatives and provide sales training, continuing sales skills education, and coaching as needed. • Assists in the preparation of financial projections and develops a plan for achieving the goals.• Demonstrates the ability to answer questions, research problems, and resolve issues.• Creates a positive work environment. Attracts and selects high caliber employees, while consistently maintaining qualified staff of 8 or more Sales Representatives.• Actively manages the performance and motivation of sales staff to achieve required performance outcomes.• Ensure organized and thorough records are kept of sales activities

With over 100,000 subscribers, Trumpet Mobile is a prepaid wireless service that is available at all RADIO SHACKS in the U.S. It offers pay as you go convenience, national coverage, and mobile money transfer services where you can send money almost anywhere in the U.S. and throughout most of Latin America and the Caribbean though Western Union.• Coordinate the launch, ongoing support, and inventory levels of consumer electronic products.• Hire, Train, Manage, and Coordinate Schedules of Territory Managers.• Give presentations on product features, marketing promotions, and initiatives for Store/ District Management.• Ensure displays are maintained and in compliance with the approved plan-o-gram layout • Assist in training and coaching retail sales associates on the features and value proposition of the new product

Echostar is a publicly traded company which provides satellite services to over 700 cities nationwide. Echostar has more than 13 million customers and is currently the 2nd largest direct-to-home satellite service in the U.S.• Develops and implements strategic sales plans to accommodate corporate goals.• Directs sales forecasting activities and sets performance goals accordingly.• Directs channel development activity and coordinates sales distribution by establishing sales territories, quotas, and goals.• Advises dealers, distributors, and clients concerning sales and advertising techniques.• Represents company at trade association meetings to promote product.• Meets with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals.• Monitors and evaluates the activities and products of the competition.

Formed in 2004, the stated objective of QMG was to maximize sales in Lowe’s Lumber and Building Materials Departments. QMG intends to remain an innovative, aggressive, ethical, and successful competitor that provide Lowe’s with the highest service. • Manage all 46 Lowe’s Home Improvement Stores in my region (PA, NY, OH, WV) via voice mail, e-mail, and in person through extensive travel.• Responsible for carrying out the representation required in my region in a proactive, organized, and professional manner.• Responsible for Recruiting, Hiring, Training, Supervising, and Tracking Flex and Territory Managers.

WIS is the 2nd largest Inventory counting service in the world providing on hand inventory counts to retailers, wholesale distributors, and manufacturers. As Inventory Manager, I was responsible for all of the day-to-day operations for clients such as Wal-Mart, Best Buy, Food Lion, Rite Aid.• Managed all aspects of the day-to-day operations of the district consisting of 50-75 clerks and 3 supervisors from 3 satellite offices.• Hired and trained over 120 employees.• Organized all Financial, SKU, Warehouse, and Fixed Asset inventories.• Ensured the overall accurate and efficient operation of inventory counts through the recruitment, training, scheduling and supervision of crew. • Directed and supervised team of 8-75 Inventory Clerks during inventory counts delegating responsibility as needed.• Utilized operational, organizational, motivational and communication skills to optimize performance.• Planned and conducted Performance Appraisals in a timely matter to ensure employee files were current.