Matthew Sweeny Email & Phone Number

London, England, United Kingdom

Business Architecture: Manager of BPM Workflows and Automations FunctionDigital Client Experience Program: BPM Product Owner/Manager – IBM BAW/BPM & Metastorm BPM- Global management of: o 3 Agile development squads o Team of senior project managers & business analysts (Business Process PMO Practice) o Development of application workflows, onboarding control framework, low-code solutions, OCR & IDP Integrations, and reusable automations (microservices) o Workflow integrations with internal/external APIs, Robotic Process Automation (RPA), Optical Character Recognition (OCR), client webforms and DocuSign o Reusable API development with all internal systems used for client onboarding (30+ APIs) and interfacing with selected external systems required for client onboarding, KYC/AML, etc.- Co-ownership of product workflow and automation Center of Excellence (CoE)- Development of 5 year internal and external digital transformation & tool strategy- Recognized Agile project delivery leaders, hosting multiple sessions with other internal teams looking to improve their Agile experience- Area program management for long-term technology revamp- Created a cross-technology “solutioning” round table with teams such as BPM, Salesforce, internal tool dev teams and BAR (strategic quick automation team) to prevent issues where solutions were developed because of which team was approached rather than coming to a consensus as to the proper technology stack.- Championed transparency - chaired regular project/program status updates with open invitation rather than previous silo approach only with stakeholders in order to bring further transparency to other groups and teams within the company (and received it in return).- Responsible for vendor software contracts with IBM & Metastorm in addition to consultant contracts with BlueStreak (Metastorm development) and project management vendor with negotiations for successful full-time conversions

London, England, United Kingdom

Trade Information Warehouse (TIW) - Global Onboarding Project Lead for the Depository Trust & Clearing Corporation (DTCC)- Leading the project management for onboarding process takeover, global resource planning, and system redesign for the Trade Information Warehouse from IHS Markit (MarkitSERV) to DTCC on the new Derivatives Distributed Ledger (DDL) replacement program onto blockchain technology.- Management of onboarding resources & development/optimization of operating processes and procedures- Design of Onboarding process control framework to reduce/eliminate risk- Assisting management of UAT resources, bug reporting/follow-up and co-leadership of global industry UAT management calls with top 15 buyside banks.- Introduced Atlassian JIRA & Salesforce automation for bug reporting and fixing, reused from an automation project for the. Global Trade Repository (GTR) in order to bring further alignment between processes & tools used by the different product lines.- Worked with GTR Product, TIW Product, Salesforce development and JIRA development teams to align client Onboarding, UAT and Production processes. This alignment allowed for sharing of resources and cost reductions in 2019 and beyond.- Management of all TIW Onboarding and UAT support Salesforce enhancements – Single point of contact for any Salesforce development requests from GTR teams to ensure transparency to management and efficiency of development work

District Brno-City, Czech Republic

Finance & Banking, Strategy & Project Lead for the Depository Trust & Clearing Corporation (DTCC)Project Management Office (PMO) – Project Manager for Global Trade Repository and Trade Information Warehouse products.- Supported development & execution of global client onboarding, UAT and Product support process delivery strategy.- Management of special projects to support risk reduction, efficiency gains and client satisfaction for the Global Trade Repository (GTR) business and Trade Information Warehouse (TIW) business.- Management of all GTR Onboarding, UAT and Production support Salesforce enhancements – Single point of contact for any Salesforce development requests from GTR teams to ensure transparency to management and efficiency of development work- Collaboration with client operations teams and development teams to enhance internal processes (e.g. Atlassian JIRA/Salesforce linking for bug reporting)- Management of region-specific regulatory reporting requirements (e.g. HKMA, MAS, CFTC & ESMA reporting requirements).- Creation of GTR Onboarding & UAT Reporting dashboards in Salesforce & senior Powerpoint reporting decks

Wrexham, Wales, United Kingdom

UK Client Secondment for the Depository Trust & Clearing Corporation (DTCC)- On-site to work in leading client UK GTR Onboarding and support teams- Continuing to remotely lead all Czech-based teams- Responsibility to hire & train a new full-time manager for the 3 on-site client teams.- Management of data privacy incident follow-up & remediation related to GTR Onboarding setups.- Introduction of additional global control framework to reduce incidents.- Project Management for global GTR Onboarding, UAT and Production Projects- Reduction of invalid/duplicate Salesforce cases by > 70% via in-depth analysis and introduction of validations. Planning completed for client webform to completely eliminate duplicate and invalid cases as future project.

District Brno-City, Czech Republic

- Sole responsibility for managing 6 teams consisting of more than 70 FTEs.- Scaling of operations from 3 teams spanning 32 resources.- Management of client account and site operations for our client, the Depository Trust & Clearing Corporation (DTCC) in the areas of Client Onboarding, UAT and Production support.- With cooperation of DTCC, defined the future global operating model for implementation services, including the client onboarding structure.- Additional operations management responsibilities for smaller IT clients and less than a dozen resources.- Direct responsibility for revenue growth of more than 280% within 18 months.- Recognition for having highest Gross Margin for all large client accounts within the Czech center.- Recognized for having the highest CSAT (client satisfaction) scores for any large client accounts within the Czech center.- Zero revenue leakage during time as Assistant Operations Manager and Operations Manager.- Responsible for creation of the global onboarding standard operating procedures and obtaining senior approvals prior to regulatory audit.- Creation of a Workforce Management team and hiring of a workforce manager to ensure revenue and staffing optimization. This model was soon replicated for other client engagements as it was seen as a best-practice.

District Brno-City, Czech Republic

- Assisting the management of Client Onboarding, UAT and Production support teams for a large financial services client.- Worked with client to resolve poor satisfaction scores- Starting with ~35 people via 3 Team Leaders reporting to me, I worked to grow the team and client’s confidence.- Development and chair of global resource delivery reporting framework- Development of SLA & underpinning OLA targets.- Responsibility to move EU GTR teams on to Salesforce and work with the project team and developers regarding requirements, reporting, and training my teams.

Prague, Czech Republic

• Collaboration on pre-bid, bid, and project delivery, focusing on message, collaboration and hosting migration and end of life (EOL) situations.• Insight on specific aspects of migration and other major project deliveries to successfully win bids and deliver projects according to mutually agreed deadlines and targets. • Focus on service delivery, user/process impact, knowledge transfer, and previous/future support and SLA delivery.

Prague, Czech Republic

• Responsible for delivery of selected Hosting Services provided by IT Services Europe• Ensuring agreed availability of these services to the business• Management for smooth deployment of additional services / upgrades with minimal disruption to business continuity. • Acted as an IT service owner and recovery manager for selected Hosting Services, coordinate service restoration efforts and communicate/escalate to business partners and IT Services management.

Bachelor Of Science (B.S.), European History, 3.5/4 Gpa

Cum Laude Graduate Coursework Includes: Liberal arts education covering mainly European History, Business and Economics, and Language.

European History, Czech Language And Current Politics

Suffolk University Study Abroad, Spring 2006 & Fall 2007 Coursework Includes: Studies mainly included European History but also minor.

Philosophy And Language, With Minor Coursework In Computer Science And U.S. Legal History

Coursework Includes: Courses mainly included Philosophy and Language, but minor coursework in Computer Science and U.S. Legal History.

Education record

Education record