Answer calls from Pennsylvania Pandemic Unemployment Assistant (PUA) claimants, examine claims, advise how claimants could resolve payment difficulties and explain PUA requirements. Use PA Department of Labor and Industry information systems, as well as web and internet pages. Document every call. Forward suspected suspected fraud claimants' profiles for further investigation along with a detailed explaination.

Develop and plan an entire year's curriculum, from daily lesson plans and activities to a year-long curriculum supporting the goals of the course. Train students to use supporting technology such as online textbooks, Student Information Systems, Learning Management Systems, and Electronic Test-takingRepresentative project:Designed and delivered a stocks and bonds trading project. Provided students relevant background instruction and the opportunity to manage financial portfolios. Students used replicas of actual trader's workstations. Student success was primarily based on market and company analysis, and secondarily on their overall portfolio profit or loss at the end of the project.

2002-Present, Consultant and Freelancer:Management consultant, management and executive advisor, business process improvement. Accounting system implementation and training, packaged software installation and training. 2018 Representative project:Provided guidance and advice for the CEO of a software and services company who was involved in a mergers and acquisition transaction. Confirmed the CEO's interests in the deal, and collaboratively clarified the CEO's options for protecting and gaining reasonable benefit from his intellectual property.1998 Representative project:Documented an advertising and marketing company's entire work process flow for producing convention booths, marketing messaging, and attendee education. Identified inefficiencies and recommended improvements, resulting reduced costs and improved employee performance.2002-2006: Special education assistant. Worked with students who required specially designed education. Reinforced positive behavior. Substitute teacher, virtually all grades and subjects. Student writing editor, testing proctor, tutor, home-bound student instruction. In China, taught spoken English and listening comprehension to native Mandarin speakers. Freelance musician.

Technical sales, project management, and consultingRepresentative project:Customized software for a major Insurance company had significant quality issues that impacted its business and was creating risk within Encommerce. Met with the insurance company’s leadership to identify terms and a timeline to address these defects. Implemented governance structure to monitor the project and manage internal and external stakeholders. This resulted in a stabilized system and in the transition of this customer from potential adversary to a referral company.

Financial services management, business process improvement, and technology consulting. Selected accomplishments:Representative project:A mid-sized bank customer tripled its IRA and defined retirement plans due to a major acquisition, raising concerns about their paper and microfiche-based processing. Completed an assessment that included costs, benefits, and payback analyses. Recommended a set of image-based workflow applications and procedures, and presented a proposal for their development and won the project. Led the design, development, and implementation. Completed project on time and within the budget of $1.2mm, leading to a $50K bonus to the firm for on-time delivery as specified in the proposal.Representative project:For a major bank customer, Defects, user interface problems and functionality issues resulted in a recall of a customer information and risk management application. The viability of the application as the basis for enterprise-wide customer management was in question. Assessed the project’s status, negotiated and published a list of functions and an analysis of the gaps, prepared a methodology-based plan, managed revision of the application and obtained user sign-off. Coordinated successful deployment of an application now used on trader desks worldwide. Coached and mentored executives, managers, staff members and young adults entering the workforce. Facilitated an internal training program for senior and line leaders to increase their use of coaching in delivering sustainable business results.

Insurance technology and business process improvement consulting.Representative project:For the National Football League, managed a computer systems review resulting in a recommended five-year plan. Explored the feasibility of downsizing and investigated the impact of various options and computing models on cost of ownership, functionality, and user productivity.

Computer, management advisory services, accounting systems implementation.Designed and managed the installation of numerous local and wide area networks and multi user systems. Network operating systems include Novell Netware, Banyan Vines, Microsoft LAN Manager, IBM LAN Server, 3COM 3+Open, UNIX TCP/IP and IBM PC Support.

Full-charge controller; budgeting for administration and production job costs; non-profit and fund accounting; financial reporting and analysis.Representative project:Developed paper-based accounting and bookkeeping; implemented Solomon Accounting, a computerized accounting and reporting system.Representative project:Prepared the financial section of a National Endowment for the Arts grant request; the grant ultimately led to the acquisition of new and larger performing, rehearsal, and instruction facility for the theater.