Assisted Booking.com partners with their extranet issues including:Login assistanceWebsite DescriptionsRoom naming/mapping in extranet.Assistance with restrictions including min/max LOS, enforced DOD and DOA for seasonal properties, and LRA restrictions to optimize pricing.

- Training staff to open a new property.- Setting up standards of Front Office Operations for a new property.- Creating new Training Standards for a new property.- Hire and manage the Front Office Department- Scheduling, discipline, and re-training.- Handling all A/R accounts including invoicing and processing payments.- Responsible for direct billing reservations and managing direct billing arrangements with our contracts.- Ensuring rates and rate coding line up to improve revenue generation.- Reservations management including: Rate Quality, Guest Requests, Room type upgrading, Inventory Balancing.- Performance Evaluations including recommendations for raises, or action plans as necessary.

- Checked guests in & out efficiently with a focus on service and friendliness.- Handled guest complaints to ensure a satisfactory stay for all guests.- Made and modified reservations with a focus on up-selling and revenue generation for the hotel as well as a quality experience for our guests.

-Training and maintaining standards of the FOH and BOH for the Garden Grill.-Scheduling staff.-Maintaining inventory lists.-Creating daily specials and training staff in the proper presentation.-Ordering of food items.-Creating daily lists for staff members and holding accountable my reports to those standards.-Interviewing and hiring new staff members.-Checking daily reports for past service recoveries and ensuring a positive stay for those guests.-Covering all positions within the kitchen when staffing issues arise.-Advertising weekly specials to local business park.-Ensuring a positive guest experience by greeting guests and doing table touches throughout the shift.-Resolving guest issues at the table when possible and after the fact when necessary to ensure repeat business and a positive outlook by our guests.

I am fully trained as a chef, bartender, server and front desk agent. I began working in January as a dishwasher. From there I have helped to improve the quality of the food and beverage department and currently work to maintain high level occupancy at the front desk. With my previous experience in food and beverage and my extensive service industry background I strive to maintain our high guest satisfaction and high level occupancy numbers at the same time. As time goes on I continue my education in the hospitality field via the Hilton training regimen. I look forward to expanding my skills in service into skills in management.

During my tenure at Hissho Sushi, I trained multiple chefs in the making of sushi basics. Management systems for inventory management, and quality controls. I passed 3 Department of Agriculture inspections opening multiple locations for Hissho Sushi while working for them.

Selling and repairing electronics. I was instrumental in adding to this small business' group of advertising partners. During this time I expanded the network of companies that aided in our bi-monthly sales, repaired numerous items and installed new equipment in customers' houses.