Self-starter and extremely dedicated to completing task on or before deadlines. Extremely detail oriented. With a management background, the bigger picture is always at the forefront of any decision made regarding projects or any other assignments. Extremely passionate about esports and the gaming community as I have worked the last 4+ years in a role directly dealing with esports and competitive gaming. Use critical thinking skills along with a rule handbook to determine the rightful winner of any disputes. Perform routine checks on accounts to ensure they are in good order. Answer customer questions in a timely and efficient manner. Chat live with customers through salesforce to ensure tournaments and matches are played correctly.

Use critical thinking skills along with a rule handbook to determine the rightful winner of any disputes.Perform routine checks on accounts to ensure they are in good order.Answer customer questions in a timely and efficient manner.Chat live with customers through salesforce to ensure tournaments and matches are played correctly.Respond to ticket inquiries with disputed matches and using the extensive rules page to determine the outcome of each match whether it be a forfeit, replay of the match, or a cancellation of that match.