I manage a team that provides in-depth technical knowledge on specific Telephony application solutions to achieve business and telephony service requirements. Assessing business requirements, we identify and advise on “best practice” solutions, preparing in-depth technical specifications to enable the effective design and development of the telephony platform solutions. We provide expert and technical advice, guidance and instruction to inform, recommend and implement creative and appropriate solutions to specific projects and telephony 'business as usual' requests. Working with the Cisco ICM plaform, we design and implement call routing scripts and control the end to end routing of calls from the non geopraphic number to the handler.