Matthew Wren Email and Phone Number

Delivering Data Centre Upgrades, Change Management, Stakeholder Requirements, Documentation• Engaged with the vendor/contractors to ensure stakeholder requirements were met and ensured that the University did not suffer from any outages while delivering project outcomes.• Collaborated with Planning Design and Construct along with client requirements developed a design to upgrade the main Data Centre, to fire separated compartment, reduce energy utilisation, and work toward minimising… Show more Delivering Data Centre Upgrades, Change Management, Stakeholder Requirements, Documentation• Engaged with the vendor/contractors to ensure stakeholder requirements were met and ensured that the University did not suffer from any outages while delivering project outcomes.• Collaborated with Planning Design and Construct along with client requirements developed a design to upgrade the main Data Centre, to fire separated compartment, reduce energy utilisation, and work toward minimising service person inside main data centre.• Undertook change management practices with stakeholders and developed strategic goals to achieve project outcomes with minimal disruption the Griffith University IT service delivery.• Engaged with staff, to ensure that they can access Data Centre tools to maintain active equipment in racks and with asset information.• Active team member to foster learning and development of skills within the Data Centre area, with new staff, and be a senior staff member and escalation point for any Data Centre on call issues.• In the absences of Team Leader, I was given the opportunity to act as the Team Leader directing the team in the joint goals and tasks in alignment with the Universities visions and plans. Show less

Data Centre Operations Officer• Conducted and managed maintenance across all Data Centre equipment, liaising with stakeholders and obtaining change management approval.• Liaise with Campus Life and Security to enable contractor’s access to the managed facilities.• Write, update and verify documentation ensuring it is valid and always up-to-date. • Assisted in Maintaining Confluence and Share Point document repositories.• Designed and developed in-house standards for… Show more Data Centre Operations Officer• Conducted and managed maintenance across all Data Centre equipment, liaising with stakeholders and obtaining change management approval.• Liaise with Campus Life and Security to enable contractor’s access to the managed facilities.• Write, update and verify documentation ensuring it is valid and always up-to-date. • Assisted in Maintaining Confluence and Share Point document repositories.• Designed and developed in-house standards for monitoring, lead to improving notifications and system resilience this additionally reducing costs of false alerting and on-call claims.• Developed business-related policies and procedures for the new system in conjunction with stakeholders, mentoring these successfully through the consultative and approval process. Show less

Data Centre Operations Officer• Conducted and managed maintenance across all Data Centre equipment, liaising with stakeholders and obtaining change management approval.• Liaise with Campus Life and Security to enable contractor’s access to the managed facilities.• Write, update and verify documentation ensuring it is valid and always up-to-date. • Assisted in Maintaining Confluence document repositories.• Designed and developed in-house standards for monitoring, lead to… Show more Data Centre Operations Officer• Conducted and managed maintenance across all Data Centre equipment, liaising with stakeholders and obtaining change management approval.• Liaise with Campus Life and Security to enable contractor’s access to the managed facilities.• Write, update and verify documentation ensuring it is valid and always up-to-date. • Assisted in Maintaining Confluence document repositories.• Designed and developed in-house standards for monitoring, lead to improving notifications and system resilience this additionally reducing costs of false alerting and on-call claims.• Developed business-related policies and procedures for the new system in conjunction with stakeholders, mentoring these successfully through the consultative and approval process. Show less

Computer System Support, Client Support Management• Managed fleet of computer covered under central IT Services, attending to all client requests for support. Support the Universities Standard Operating Environment.• Actively looked for new ways of migrating client’s data with minimal delays and down time.• Managed migrations from school or facilities to centralised domains, configure of printer and print queues.

• Supported small business customers with management of the computer fleet, conducting monthly support as well as urgent call outs to meet customer expectations.• Managed small computer and peripheral sales, deployment of computer systems, advised on core server replacements and network designs.

• Managed Fleet of computer, running a modified Standard Operating Environment that was tailored to the division’s requirements. File and Print services specific to high volume printing.• Managed Active Directory services, Internet and Acceleration Service, Domain Services, Firewall Services. Administer UQ’s PDF service for PHD Adobe Archive A standard.• Managed end user desktop replacements.• Maintaining small server room air conditioning systems

Helpdesk Support Technician, supporting StorageCarft Backup Solutions, Providing Tier 1 and 2 support.

Desktop and Server Computer Support Officer, Carryout system upgrades and Network overhauls.

Production of Intel white box Computer and Server System, Testing and Troubleshooting, OEM Operating System Installation

Server and Desktop Support Support Internal to Index Computer Solutions