Identify areas of augmentation and execute initiatives constructed to proactively develop these opportunities. Collaborate with Sales & Implementation Team, Reporting Department, Optimization / Analysis Team, and Accounting Department to pursue & close new clients, drive CRM, and circumvent account escalations. Build and maintain robust relationships with all clients.• Recruit and onboard new customers; retain existing customers. (Hunting and Farming) Interface with our partners and customers to upsell and manage account• Create, perfect, and deliver internal and client facing solutions to meet a wide variety of customer needs.• Engage in inventive resolution of customer disputes and provide direction regarding desired results.• Serve as primary point of contact, as well as owning and managing account relationship and growth opportunities.• Successfully maintain strategic account relationships and serve as client advocate within Advantix.• Managing clients through onboarding and implementation, including educating clients on exclusive products and software.• Serve as SME for client content and deliver projects in advance of defined standards and targeted timelines• Lead project initiatives surrounding account portfolio including managing timelines, resources, and deliverables

Data Management Reporting Specialist 2013 – 2014Primary specialist responsible for the organization and administrative support tasks related to Mobility, Fixed, and Utility provider accounts. Encompass all client billing data entry, exploring multifaceted customer inquiries concerning account invoicing and reconciliation, manual data entry and data uploading. • Managing off site team, including assigning and supervising daily task assignments to guarantee opportune completion.• Spearhead weekly optimization calls for account prospects and analyzing data.• Responsible for maintaining meticulous and relevant system data.• Providing monthly report reconciliation for all invoicing accounts.• Coordinating and maintaining account storing database.• Forming and maintaining portfolio for accounts using inventory system.

Support Queue Specialist 2012 – 2013Manage all levels of service and support to clients. Client-facing position that incorporates providing telephone customer support to Help-desk clients, maintaining records, and providing guidance, education, and coaching to users regarding mobility services. • Researching and providing feedback on customer inquiries.• Efficiently resolving client escalations and managing customer expectations.• Capturing relevant customer information to ensure that case information is documented (Salesforce Proficient) and that comprehensive follow up will be delivered to the customer.• Processing order request types per each client’s unique processes and policies.• Ensure constructive and professional communication with internal and external clients.• Utilize superior multitasking skills to employ numerous resources to research and resolve customer issues.• Continue self-education in order to maintain extensive knowledge of wireless solutions, rate plans, complex products and services.

SPHERION-Carrollton, TXProject Lead (Hewlett Packard) 2008 – 2011Managing long-term multi-million-dollar PC, printer storage, and refurbishment projects; managing short-term projects for networking equipment working with other key members to meet the goals and objectives related to this project. • Creating and implementing project plan and execution• Directing warehouse personnel to meet and exceed SLA requirements• Managing in-house floor movement for refurbished products.• Controlling all in-bound and out-bound product.• Responsible for weekly cycle-counts• Researching and resolving inventory discrepancies• Processing orders for shipments.

Project Lead (Hewlett Packard) 2007 – 2008• Managed short-term project for networking equipment• Processed orders for shipment• In charge of all inventory controls