Matt Spano Email & Phone Number

Cambridge, Massachusetts, United States

• Manage Front of House operations for all theater-sponsored productions and special events; coordinate with executive leadership, production team members, and various company departments to ensure seamless daily operations and uphold a production’s artistic integrity.• Curate patron experience from point-of-entry through departure; assist with visitor concerns & special requests, incident management & reporting, and on-site safety protocols; company-wide house management report creation and dissemination.• Hiring and training lead, payroll approver, and direct supervisor for 50+ member team of bartenders & ushers. Train staff to uphold ART’s mission & values, learn and maintain a high standard of patron-forward customer service, improve communication and deescalation skills, and instill safety protocols & procedures. Mentor FOH staff by working one-on-one with individuals to move into Bartender and Duty House Manager positions. Supervise the Volunteer Coordinator in the outreach and scheduling of the ART’s 250+ volunteer ushers.• Facilitate and implement FOH access programming, offering assistance to various access partners; training and support for staff concerning blind/low-vision patrons, people with mobility concerns, and best practices that help neurodivergent patrons during Relaxed Performances at the theater.• During the initial Covid-19 closures, assisted as Interim Ticket Services Representative. Processed patron tickets & subscription purchases, donations, and refunds; aided in large-scale database cleanup and upkeep; served as online Ticketing/FOH liaison for various virtual programming offerings.

Cambridge, Massachusetts, United States

• Managed all night-of FOH tasks; supervised small teams of paid and volunteer staff; reconciled bar profits; created and delivered nightly HM reports.• Served a variety of drinks and concessions during pre-show and intermission; assisted with inventory management and upkeep during opening nights/special events.• General ushering; ticket processing/verification; wayfinding; accessibility support, and patron concierge.• Front Desk Receptionist for a high-volume, multi-line phone system; theater welcoming, mail intake & distribution, and key holding/building security.

Provincetown, Massachusetts, United States

• Recruit, supervise and train all Audience Services Associates, working to implement cohesive FOH operations for multiple non-traditional festival performance spaces. • House management & incident report evaluation for all festival operations. • Collaborate with senior leadership and the Artistic Curator to find practical solutions to an ever-changing roster of obstacles.• Utilize OvationTix software to develop daily seating book, patron purchases, and general audience attendance report.• Cross-trained to serve as box office representative assisting in complex sales and administration of festival passes and tickets (as needed).• Work alongside the festival Volunteer Manager to ensure all venues and performances are fully staffed.• In concert with the Production Manager, on-site digitization of all hard copy technical venue forms & contracts, HM & incident reports, patron ticketing information, and future festival employee handbook.

Boston, Massachusetts, United States

• Performed numerous interactive pieces of theater for Boston Children’s Museum guests.• Toured and performed children’s programming as part of the educational initiative “Kindergarten Readiness Program” for over 30 Massachusetts cities and towns.• Point-of-contact and technical support for visiting companies (ex: Boston Ballet).• On-boarding of all incoming facilitators/actors. Worked in conjunction with founding Kid Stage artistic director and playwright to implement an effortless artistic standard through team-forward collaboration and training.