Matt Spano Email & Phone Number

Cambridge, Massachusetts, United States

• Manage Front of House operations for all theater-sponsored productions and special events; coordinate with executive leadership, production team members, and various company departments to ensure seamless daily.
• Curate patron experience from point-of-entry through departure; assist with visitor concerns & special requests, incident management & reporting, and on-site safety protocols; company-wide house management report.
• Hiring and training lead, payroll approver, and direct supervisor for 50+ member team of bartenders & ushers. Train staff to uphold ART’s mission & values, learn and maintain a high standard of patron-forward customer.
• Facilitate and implement FOH access programming, offering assistance to various access partners; training and support for staff concerning blind/low-vision patrons, people with mobility concerns, and best practices.
• During the initial Covid-19 closures, assisted as Interim Ticket Services Representative. Processed patron tickets & subscription purchases, donations, and refunds; aided in large-scale database cleanup and upkeep.

Cambridge, Massachusetts, United States

• Managed all night-of FOH tasks; supervised small teams of paid and volunteer staff; reconciled bar profits; created and delivered nightly HM reports.
• Served a variety of drinks and concessions during pre-show and intermission; assisted with inventory management and upkeep during opening nights/special events.
• General ushering; ticket processing/verification; wayfinding; accessibility support, and patron concierge.
• Front Desk Receptionist for a high-volume, multi-line phone system; theater welcoming, mail intake & distribution, and key holding/building security.

Provincetown, Massachusetts, United States

• Recruit, supervise and train all Audience Services Associates, working to implement cohesive FOH operations for multiple non-traditional festival performance spaces.
• House management & incident report evaluation for all festival operations.
• Collaborate with senior leadership and the Artistic Curator to find practical solutions to an ever-changing roster of obstacles.
• Utilize OvationTix software to develop daily seating book, patron purchases, and general audience attendance report.
• Cross-trained to serve as box office representative assisting in complex sales and administration of festival passes and tickets (as needed).
• Work alongside the festival Volunteer Manager to ensure all venues and performances are fully staffed.

Boston, Massachusetts, United States

• Performed numerous interactive pieces of theater for Boston Children’s Museum guests.
• Toured and performed children’s programming as part of the educational initiative “Kindergarten Readiness Program” for over 30 Massachusetts cities and towns.
• Point-of-contact and technical support for visiting companies (ex: Boston Ballet).
• On-boarding of all incoming facilitators/actors. Worked in conjunction with founding Kid Stage artistic director and playwright to implement an effortless artistic standard through team-forward collaboration and.